IT Technical Support Specialist 2

• Handle service desk tickets, troubleshoot end-user issues, and train users on hardware and software within an established ticketing system (SLAs, escalation, documentation).

• Respond to service desk requests for assigned facilities on an as-needed basis.

• Support systems including: endpoint devices (PCs, laptops, kiosks); mobile devices; peripherals; A/V equipment; emergency response and voice systems; physical access (door locks, cameras); and basic network connectivity (switches, Wi-Fi, cabling, patch panels).

• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive (mailboxes, distribution groups, permissions, sync, and access).

• Perform identity and access management in Microsoft Entra ID (Azure AD), including user provisioning, group membership, MFA, and conditional access support.

• Manage Windows 10/11 endpoints and mobile devices through Microsoft Intune / Endpoint Manager (enrollment, compliance, policy, and application deployment).

• Perform installation/configuration, monitoring, patching, endpoint protection, upgrades, troubleshooting, and documentation of system configurations and procedures.

• Provide technical guidance, training, and recommendations in areas of specialty.

• Write and maintain basic scripts (PowerShell preferred) to improve productivity and system efficiency.

• Work small to medium technical support projects or participate as a member of larger projects.

Do you have a valid Driver's License license?, Do you have experience in User training (technical support)?, Do you have a Associate's degree?, Associate Degree in Information Technology or related field and two years of experience; or equivalent combination of education and experience.

Preferred experience:

• Service desk / help desk environment with ticketing systems and SLAs
• Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
• Microsoft Entra ID (Azure AD) and Intune / Endpoint Manager
• Windows 10/11 enterprise support and basic Azure administration
• PowerShell scripting

CERTIFICATES, LICENSES & REGISTRATIONS:

• Valid Colorado Driver's License
• Preferred: Microsoft 365 Certified (Fundamentals, Modern Desktop, or Endpoint Administrator); CompTIA A+, Network+, or Security+, Required
• Associates or better in Computer Science

Licenses & Certifications

Required

• Driver License
• Proof of Auto Insurance, Required
• Critical Thinking
• Fluent in Speaking English
• Fluent in Reading English
• Fluent in Writing English

3.83.8 out of 5 stars Grand Junction, CO 81501 $27.00 - $28.35 an hour - Part-time, Full-time, The following background checks are conducted by Hilltop Community Resources:

• Hilltop Criminal Background Check
• Sex Offender Registry
• Driving Record
• Colorado Adult Protective Services Background Check (CAPS)
• Department of Health and Human Services Office of Inspector General (OIG) Exclusion List
• Non-Facility Fingerprint Card
• Non-Facility TRAILS (Child Abuse Registry)
• Tuberculosis (Tb) Skin Test
• Influenza Vaccination
• Any other vaccination required by licensing

Perks and Benefits to Sweeten the Pot:

• Competitive Pay and Benefits

• The starting wage range for this role is $27.00 to $28.35 per hour.
• Check out our full benefits package here: Hilltop Community Resources Benefits Guide (https://online.flippingbook.com/view/637795290/1)

• Part-time and full-time schedules that can fit your needs.

• The schedule for this specific position is full-time Monday through Friday 8am to 5pm.

• Professional and personal development opportunities for all employees
• A supportive and inclusive work environment
• Meaningful work that makes a positive impact in the community and lives of others

Hilltop's mission is to create connection to build a community where everyone belongs. We value Relationship, Integrity, Courage, Inclusivity, Growth, and Fun. Who We Are: At Hilltop Community Resources, we are more than a multi-faceted non-profit organization that serves our community. We're a large and vibrant collection of creative and driven individuals that each play a unique and important part in what we do every day. Headquartered in beautiful Western Colorado, Hilltop is invested in the betterment of where we live, work and play. For 75 years, Hilltop has provided resources and support for a wide range of people of all ages, stages and walks of life. Our approach is rooted in our values that we weave into everything we do. We care about people and prioritize a healthy and happy workplace culture. The Part You'll Play: Working at Hilltop is a fantastic opportunity with lots of chances for growth, connection and team building. Hilltop values the employee experience and promotes a culture of purpose and belonging for every employee. We believe work can be fulfilling and fun. This role is no exception. An overview of this position entails... Under intermittent supervision, this journey-tech level position is responsible for completing or appropriately escalating IT Service Desk tickets in a timely and accurate manner within a Microsoft-centric environment. This position installs, configures, maintains, and supports endpoint devices, peripherals, voice systems, basic network connectivity, and cloud services including Microsoft 365, Entra ID, Intune, Exchange Online, and Azure.