Jr Systems Analyst

The ideal candidate is naturally curious, detail-oriented, and eager to learn. This role partners closely with the Senior Systems Analyst and will help monitor customer care performance, support reporting needs across the business, and assist with administration of customer care technologies including Talkdesk and Microsoft Dynamics., Collect, clean, validate, and analyze customer care data from multiple sources to ensure accuracy and consistency.

Generate recurring and ad hoc reports for leadership focused on call center KPIs, including:

Agent performance metrics, call handling metrics, schedule adherence, Quality Assurance scores, customer care operational performance

Create dashboards, visualizations, and presentations using Excel, Power BI, Tableau, PowerPoint, and other reporting tools.

Extract and analyze data from systems such as Talkdesk AI and Microsoft Dynamics.

Support light systems administration functions

Build and maintain reporting solutions utilizing tools such as Power BI, MS SQL, Qualtrics, Dataiku, Power Automate

Partner with business stakeholders to fulfill reporting and analytics requests.

Support ongoing projects and initiatives led by the Senior Systems Analyst.

Background working in a call center or customer service environment.

Strong Microsoft Excel skills including Pivot Tables, VLOOKUPs, Data formatting and manipulation

Excellent communication, organization, and attention to detail.

Ability to work independently and take ownership of tasks.

Demonstrated curiosity and willingness to investigate data, identify trends, and provide recommendations.

Strong professionalism, maturity, and reliability.

Preferred Qualifications

Basic SQL querying and data extraction experience.

Experience with data visualization tools such as Power BI, Tableau, or Looker.

Experience pulling and analyzing operational or performance metrics.

Internship, academic project work, or hands-on experience involving data analysis.

Exposure to Microsoft Dynamics, Talkdesk, Power Automate, Dataiku, or similar platforms.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at