Retail System Support Analyst

The Retail Systems Support Analyst maintains and provides support for various retail systems and applications including point-of-sale systems, interactive kiosks, new store openings, and other retail systems projects. Inspired by Hard Work At Carhartt, the values of hard work-dependability, honesty, and trust-are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission-We serve and protect all hardworking people by building durable products-we remain dedicated to upholding these principles in every decision we make and every product we create. Associate Responsibilities

• Work with L1 to support, maintain, diagnose and troubleshoot all store applications and system issues, including production on-call responsibilities. Work directly with stores to solve issues, including basic network issues.
• Identify opportunities for process improvement and assist in documentation.
• Partner with internal and 3rd party partners to run projects.
• Reach across functional groups to other members of IT to ensure integration points are understood, supportable and scalable.
• Commit to project timelines, due dates, and project methodologies.
• Travel to various store locations to perform the following:
• Hardware installation and inventory tasks
• Hardware usage evaluations
• Software systems overview with store team

Do you have experience in Windows support?, Do you have a Bachelor's degree?, * Bachelor's degree in IT or a related field, or equivalent years of relevant experience., * Minimum of 2-year experience in MS Windows OS environment including Windows 11 &/or scripting, imaging, and configuring and implementing packaged software tools

• Experience with SAP POS (GK) or similar POS software packages and POS configuration is preferred
• Strong troubleshooting and problem-solving skills with the ability to resolve technical issues both independently and collaboratively.
• Sense of urgency in resolving issues and restoring full services to Retail store locations.
• Ability to manage multiple tasks and shift priorities rapidly.
• Strong written and verbal communication skills with the ability to express complex technical ideas to various audiences.
• Familiarity with Retail business issues including Retail Accounting, Inventory Management, and Merchandising is preferred.

Physical Requirements and Working Conditions

• On-call support responsibilities that will include some evenings and weekends if necessary.
• Typical office environment; office setting.
• Extended periods of time sitting, standing, typing on a computer.
• Light lifting may be required (25 lbs).
• Some travel required (up to 20%).
• This position has a Hybrid location: Associate will work on-site regularly as needed for work activities.
• Carhartt is a tobacco free workplace.