Associate Engineer (Level 1) - Help Desk / IT Support (Fairfield NJ In-Person)

We're a Monday-Friday operation that believes good technicians should also have a life outside work. That said, when a client is in a pickle, we show up and fix the problem.

This position is ideal for someone early in their IT journey who is eager to learn, open to direction, and motivated to build real technical experience.

Certifications are not required to start-we care more about attitude, curiosity, and reliability.

Important: Hiring Process

We use a simple hiring process designed to respect everyone's time.

• Apply here on Indeed
• A human will actually review your resume.
• If invited after resume review, you will complete a short one-way video interview, which will also be human-reviewed.
• If selected, Direct Interview with our Service Manager or CEO
• Background check + DISC assessment

Most candidates know where they stand within one week.

What This Role Looks Like

You'll be the first line of support for our clients.

Sometimes that means resetting passwords. Sometimes that means diagnosing why a user can't print. Sometimes that means calming down a stressed business owner whose system just stopped working.

Your job is to help solve problems and escalate when needed.

You will be trained by senior engineers and work your way up.

What You'll Be Doing

• Answer Help Desk calls and support tickets
• Troubleshoot Windows desktop and user issues
• Provide Level 1 remote support
• Monitor alerts and respond to system notifications
• Check backup logs and update tickets
• Perform basic system patching
• Escalate issues to Level 2 engineers when necessary
• Document work in the ticketing system

Do you have experience in Windows support?, * Builds PCs for friends and family

• Runs a home lab or tinkers with networks
• Enjoys solving technical puzzles
• Can explain tech problems to non-technical people
• Stays calm when users are stressed

Curiosity and reliability matter more than fancy resumes.

Technical Skills That Help

Experience with:

• Windows desktop operating systems
• Basic networking (TCP/IP)
• Wireless troubleshooting
• Remote support tools
• Terminal services / RDP

Bonus points if you have:

• CompTIA A+
• Network+
• Home lab experience, Engineers who progress to the next level generally demonstrate:
• 1-2 years of hands-on technical experience
• Consistent performance and reliability supporting clients
• The ability to independently support users and systems onsite or remotely
• Achievement of at least one certification (CompTIA A+ or Server+ minimum; Microsoft certifications such as MCP/MCITP preferred)
• Consistent billable productivity, typically performing at or above 3× W-2 salary value

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off, This role is full-time and designed as the starting point for technicians who want to build a long-term career in managed IT services.

Compensation Structure Base salary plus a conditional quarterly bonus equal to 2.5% of annual salary.

Pay: $45,000.00 - $55,000.00 per year, * 401(k)

• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance

Outsource My IT is a managed service provider supporting small and mid-sized businesses throughout the region. We're a tight-knit technical team that solves real problems for real companies.