Applications Support Analyst

We're looking for an Applications Support Analyst to be the first point of contact for Slingco's line of business applications, including our ERP (Microsoft Dynamics 365 Business Central), CRM and HR systems, alongside the wider applications estate.

Reporting to the IT Director, you'll own the change log end to end - reviewing requests, proposing solutions, securing sign-off, and working with third-party vendors to deliver changes safely and reliably. You'll get under the skin of how the business uses its systems, spot recurring problems before they become bigger ones, and take ownership of fixing them at the root. You'll also support project teams in delivering smaller projects, help end users get the most from our Power BI reports and dashboards, and act as the bridge between project delivery and business-as-usual (BAU) support.

This is a great opportunity for someone who enjoys variety, likes solving problems properly rather than papering over them, and wants to build genuine ownership of how our core business systems are run and improved., 1st Line Application Support:

• Act as the first point of contact for support queries across all line of business applications, including ERP (Business Central), CRM, HR and other core systems
• Triage, log and prioritise incidents and requests, resolving what you can directly and escalating what you can't
• Keep users informed and set realistic expectations on progress and resolution
• Maintain clear, accurate records of issues, fixes and workarounds for future reference

Change Management

• Own and manage the change log across line of business applications, including ERP, CRM, HR and related systems
• Review incoming change requests, clarify requirements and assess impact and feasibility
• Propose practical solutions and options, balancing business need against cost, risk and complexity
• Seek appropriate sign-off before changes progress, keeping stakeholders engaged throughout
• Maintain a clear audit trail of decisions, approvals and outcomes

Vendor & Delivery Management

• Work with third-party vendors and implementation partners to scope, plan and deliver approved changes
• Manage vendor deliverables against agreed timescales, quality and cost
• Test and validate changes before they go live, ensuring they meet the original requirement
• Coordinate go-live activity and communicate changes to affected users

Continuous Improvement & Problem Management

• Identify opportunities to improve how Business Central, CRM, HR and other line of business applications are configured and used
• Spot recurring problems and patterns in support tickets, and own their root-cause resolution rather than repeat fixes
• Build and maintain documentation, process notes and known-issue guides to reduce repeat incidents
• Feed insight from day-to-day support into the wider change and improvement backlog

Project Support & BAU Handover

• Support project teams in the delivery of smaller projects involving Business Central, CRM, HR and other line of business applications
• Provide application and process input during project design, testing and rollout
• Act as the named source for transitioning completed project work into business-as-usual support
• Ensure new functionality is properly documented and supportable before handover is accepted

Power BI End User Support:

• Provide first line support to end users on existing Power BI reports and dashboards - access, navigation, filtering and basic troubleshooting
• Investigate and resolve data, refresh and connectivity issues affecting published reports, working with the Data team where needed
• Help users understand and interpret the reports available to them, signposting requests for new dashboards to the appropriate team

• Experience providing 1st line support across line of business applications - ideally including ERP (Microsoft Dynamics 365 Business Central or similar), CRM and HR systems
• Demonstrable experience managing a change process - logging, assessing, prioritising and tracking changes through to sign-off
• Comfortable working directly with third-party vendors to scope and deliver changes
• A methodical, root-cause approach to problem solving rather than quick fixes
• Experience supporting or contributing to project delivery, and handing work cleanly into BAU support
• Strong communication skills, able to explain technical issues clearly to non-technical stakeholders
• Well organised, with the discipline to maintain accurate logs, documentation and audit trails
• A proactive, ownership-driven mindset - someone who takes issues through to resolution rather than passing them on
• Familiarity with Power BI from an end-user perspective - able to support users with existing reports and dashboards (report building not required)

• Salary Dependant on Experience
• 30 days' annual leave including Bank Holidays, rising to 35 with service
• Option to buy 5 additional holidays
• Your birthday off
• Hybrid working options
• Enhanced employer pension contribution
• Life assurance cover x4 salary
• Gym membership
• Cycle to work scheme
• Employee loan scheme
• Employee Assistance Programme (EAP)

SLINGCO is an award-winning supplier of high-quality tools and accessories for the installation and handling of cable, with over 40 years of industry heritage. We serve customers in over 70 countries worldwide from our head office in Lancashire, UK, and bases in Georgia, USA, and Bengaluru, India. Our products are used in safety critical applications for a wide range of markets. With sectors including oil & gas, civil engineering, aerospace, transport, utilities, marine/offshore and the military - there's no room for error. That's why we do everything with the utmost care and precision. We design and manufacture to the highest specifications and test to destruction. If our products don't meet and exceed the most stringent national and international standards, they're not good enough for our customers. At Slingco, our goal is to create innovative high-quality products that our customers can depend on, whilst providing a positive experience for our customers and our employees. Every aspect of our work, culture and commitment to innovation is driven by our core values.