Applications Manager

An operational role, responsible for managing, configuring, and supporting a portfolio of business and SaaS applications that support Leviat corporate business functions globally.

It combines technical application expertise with service ownership and stakeholder engagement, ensuring applications are secure, reliable, cost effective, and continuously improved to meet evolving business needs.

Suited to someone who is passionate and enjoys being involved in the detail, while also taking ownership of service quality, vendors, and application roadmaps., Application Configuration & Support

• Configure, administer, and support a portfolio of SaaS and business applications
• Perform day-to-day application management activities including:

• User access and role configuration
• Workflow, rule, and form configuration
• Reporting and data extracts
• Troubleshooting application issues and errors
• Implement and manage system change process, inclding application governance design and execution

• Act as point of escalation for complex incidents and defects
• Coordinate fixes, patches, and upgrades with vendors and internal teams

Application Implementation

• Lead and perform technical aspects of new business and SaaS applications
• Work with business stakeholders to define requirements, configuration needs, and success criteria
• Develop hands-on application knowledge regarding configuration, including workflows, roles, integrations, and security settings
• Build and manage project plans and coordinate implementation activities with vendors, internal IT teams, and external partners
• Assist data migration, testing, release planning, and cutover activities
• Ensure new applications are implemented in line with security, compliance, and architectural standards
• Take ownership of post-implementation business change management, ensuring a smooth transition into ongoing support and continuous improvement

Service Ownership & Operational Management

• Own application availability, performance, and support processes
• Manage incidents, problems, and changes in line with IT service management processes
• Maintain application documentation, support procedures, and training / test scripts
• Monitor application health, usage, and service metrics

Stakeholder Engagement

• Work closely with business users to understand requirements and pain points
• Translate operational needs into configuration changes or enhancement requests
• Provide clear communication on incidents, changes, releases, and improvements

Vendor Management

• Support relationships with application vendors and support partners
• Raise and track vendor support tickets through to resolution
• Oversee licensing, renewals, and identify opportunities to optimise usage and cost

Security, Access & Compliance

• Work closely with infrastructure and security teams to ensure applications are configured in line with security and data protection standards
• Manage role-based access controls and approval workflows
• Support audits and compliance activities related to applications

Continuous Improvement & Change

• Identify opportunities to improve usability, stability, and efficiency
• Champion and lead AI initiatives, and other innovative technologies, within the SaaS and business applications
• Contribute to the evolution and rationalisation of the application landscape

Essential

• Degree in IT, Information Systems, Computer Science or equivalent proven experience in a hands-on application support or application management role
• Strong 5 year + practical experience supporting and configuring SaaS applications
• Experience with user management, configuration, and functional support
• Solid understanding of application support and change processes
• Ability to engage effectively with both business users and technical teams

Desirable

• Experience supporting multiple applications across different business functions and countries
• Familiarity with identity and access management solutions (e.g. SSO, MFA)
• Knowledge of security and compliance frameworks (e.g. Cyber Essentials, ISO 27001)
• Experience working with third-party vendors and support teams
• Exposure to application integrations and APIs

Personal Attributes

• Practical and detail-oriented with a strong sense of ownership
• Comfortable switching between hands-on technical work and stakeholder conversations
• Calm and methodical when troubleshooting issues
• Proactive mindset focused on continuous improvement

• Competitive salary plus bonus
• 25 days annual leave plus statutory bank holidays (plus the option to buy 5 more)
• Westfield health cash plan and 24/7 GP service
• Flexible working
• Free Optical vouchers
• Company pension scheme
• Life assurance
• Discounted products and services via Westfield Rewards
• Access to Employee Assistance Programmes
• Idea scheme including reward vouchers
• Cycle to work scheme plus a bicycle storage area
• Free parking plus EV Charging Points
• And so much more!

As the global leader in construction accessories and engineered solutions, Leviat helps shape the built environment - responsibly, sustainably and at scale. With 60 locations worldwide, we combine global expertise with local insight to support some of the world's most ambitious construction projects. Our portfolio brings together trusted brands with decades of specialist experience in structural connections, reinforcement, anchoring and lifting systems. Together, we help make buildings safer, stronger and more efficient. Learn more about our business and trusted product brands at www.leviat.com Working in partnership with architects, engineers and contractors around the world, we deliver innovative solutions and technical expertise that accelerate construction and enhance building performance. At Leviat, expertise is valued, collaboration is encouraged and ambition is supported. Whatever your role, you will have opportunities to develop, specialise and make a meaningful impact on the built environment. Our products are often unseen, yet essential; helping shape the places where people live, work and connect every day. Wherever construction demands precision, reliability and innovation, Leviat plays a critical role. Own where your ambition can take you. With the support of a global business, you'll be empowered to explore opportunities, grow your expertise and help build the future of construction.