Support Engineer

• Providing 1st and 2nd line technical support, investigating and resolving system faults and incidents to maintain service availability and performance.
• Analysing system logs, conducting fault investigations, and producing clear reports with findings and recommendations.
• Monitoring system health and proactively identifying issues to support reliable and efficient system operation.
• Investigating and responding to client technical queries, delivering timely and effective technical solutions.
• Building strong customer relationships by identifying opportunities to enhance service delivery and add value to the customer experience.
• Supporting installations and on-site activities across the UK, applying your knowledge of the existing install base while maintaining flexibility to travel and work away from home when required.

• Experience in 1st line corrective maintenance within rail signalling, measurement systems, or other transport and safety-critical environments, with a strong focus on safe working practices.
• Excellent communication and stakeholder management skills, with the ability to build effective relationships and work confidently with customers, technical teams, and colleagues at all levels.
• Strong problem-solving capabilities, good IT literacy, and the ability to quickly learn new technologies and systems.
• A self-motivated and adaptable approach, with the ability to work independently or as part of a team, while performing effectively under pressure and to tight timescales.
• A full Category B driving licence and a willingness to travel extensively, ensuring compliance with site safety, manual handling, and safe systems of work requirements (including PTS training where required).
• Desirable experience in railway IT and operational systems, cyber security, software scripting (e.g., Python), industrial software/hardware development, electrical engineering, and relevant health, safety, and infrastructure support qualifications such as IOSH or COSHH.

At Siemens Mobility, we believe that work should work for you. We go beyond standard benefits to create an environment where our people feel supported, empowered and valued both professionally and personally.

Wellbeing: Flexible working, 24/7 Mental health support, Subsidised gym memberships, Subsidised Bupa healthcare, Enhanced sick pay.

Financial: Match and More pension, Life assurance, Perks at Work discounts, Cycle to Work scheme, Annual Bonus.

Family: Day-one parental rights, Shared parental leave, Extra holidays for length of service, Enjoy 26 days annual leave (plus public holidays), with the flexibility to buy or sell up to 5 days each year, volunteering days and sabbaticals.

Personal Growth: Access to online learning, Support for external training and development opportunities, Inclusive culture promoting equality and belonging, Active employee networks, Opportunities to grow your skills and career.

Join Siemens Mobility where your wellbeing, growth, and future matter.

#TransformTheEveryday with us

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us!

What if your next role actually made you excited for Mondays? At Siemens Mobility, we believe our people are the cornerstone of our success. We are committed to nurturing a supportive and inclusive environment where every team member can thrive. Join our global community, where your growth and development are as important as our shared mission to innovate and transform the Rail industry. Siemens Mobility is a global market leader in rail infrastructure, shaping the future of transportation through cutting-edge technology, digital innovation, and sustainable engineering. As part of our Rail Infrastructure business, you'll join a team that is transforming how people and goods move, making rail travel safer, smarter, greener, and more efficient. We are recruiting for an experienced Support Engineer to join the AMS department at our Siemens Mobility Customer Services Rail Infrastructure business. Joining a dedicated front-line support team, you will work closely with customers to deliver support, guidance, system fixes, and enhancements, primarily for Siemens (VEMS) Vehicle Equipment Measurement Systems installed across the UK. Please note that this is a hybrid role which will include a blend of working from home, our offices in Derby and Chippenham and our customer sites across the UK. We will also require you to have a full driving licence and you will be subject to health checks.