Senior Microsoft M365 Engineer

At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters., Our Technology and Operations team is at the forefront of digital solutions and services for FCDO and Government. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform. No matter the task, they are on hand to support. Join them in this important role and you’ll have the opportunity to lead them on the next stage of our exciting journey., When you join our highly professional and collaborative team, it will be your job to manage the configuration, deployment and optimisation of Microsoft 365 services, including Exchange Online, Teams, SharePoint, Entra ID, Purview and the wider Microsoft ecosystem, and ensure secure, scalable and well-governed solutions while implementing complex changes across our organisation. Leading important initiatives and delivering solutions aligned to enterprise collaboration, identity, security and productivity platforms, you will also address complex operational challenges while ensuring the stability, scalability and security of the Microsoft 365 services we use.

You will have a wide range of day-to-day responsibilities – these include identifying technical problems and incidents and managing their resolution, investigating repeat issues and helping to implement appropriate remedies, and documenting change requests to improve performance. Creating, reviewing and maintaining technical and functional documentation, you will be expected to provide specialist advice and assist other teams with the best technical solutions and process improvements. Additional tasks will include the mentoring of junior members of the team, the maintenance of your own professional development, and managing relationships with our customers.

Candidates should be aware that this role will involve shift work and a requirement to be on call for up to 7 days per calendar month to support the ‘out of hours’ delivery of services., Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.

Your CV should include:

• no personal identifying details
• career history with key responsibilities
• achievements
• qualifications

Your personal statement should outline your interest in the role.

Candidates will only be sifted on answers provided to the technical/ job specific questions which are outlined in the application form.

Those that are successful will be invited to a MS Teams interview.

At the interview you will be asked a blend of questions on technical/job specific skills and behaviours.

Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks.

To be a success in this important role you must hold Microsoft 365 Administrator Expert (MS-102) certification, be qualified to Agile and ITIL Foundation level, and possess a Level 3 Information Communication Technician qualification, an equivalent IT Computer Science qualification or have plenty of relevant practical experience. We will also look for well developed experience of operating in a secure environment in a relevant role – this could, for example, have involved working with technologies in an enterprise setting.

It is important that you possess the ability to work confidently as a key member of a high-pressured, fast-paced team, and in addition to proven leaderships skills and experience of performance reporting, any knowledge of working in Government would be desirable. A practical understanding of Cloud platforms and appropriate certifications would be an advantage, as would strong numerical and analytical skills, and familiarity with working in a variety of ITIL environments., * Candidates must hold the Microsoft 365 Certified: Administrator Expert (MS-102) certification.

• Agile & ITIL Foundation level / relevant experience.
• Level 3 Information Communication Technician or equivalent level 3 qualification in IT Computer Science or relevant experience.
• Practitioner-level knowledge of hardware, software, and systems being supported
• Substantial experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment, e.g. MOD.
• Experience in a high-pressured, fast-paced team., Candidates must hold the Microsoft 365 Certified: Administrator Expert (MS-102) certification.

Agile & ITIL Foundation level / relevant experience.

Level 3 Information Communication Technician or equivalent level 3 qualification in IT Computer Science or relevant experience.

Additional Microsoft role-based certifications (Associate level or equivalent), e.g. MS-700, SC-300, AZ-104, * Changing and Improving

• Communicating and Influencing
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Candidates must hold the Microsoft 365 Certified: Administrator Expert (MS-102) certification
• Agile & ITIL Foundation level / relevant experience.
• Level 3 Information Communication Technician or equivalent level 3 qualification in IT Computer Science or relevant experience.
• Additional Microsoft role-based certifications (Associate level or equivalent), e.g. MS-700, SC-300, AZ-104
• Practitioner-level knowledge of hardware, software, and systems being supported
• Substantial experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment, e.g. MOD
• Experience in a high-pressured, fast-paced team.

We only ask for evidence of these technical skills on your application form:

• Candidates must hold the Microsoft 365 Certified: Administrator Expert (MS-102) certification
• Agile & ITIL Foundation level / relevant experience.
• Level 3 Information Communication Technician or equivalent level 3 qualification in IT Computer Science or relevant experience.
• Additional Microsoft role-based certifications (Associate level or equivalent), e.g. MS-700, SC-300, AZ-104
• Practitioner-level knowledge of hardware, software, and systems being supported
• Substantial experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment, e.g. MOD, This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills., Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Pulled from the full job description

• Annual leave
• Shuttle service provided
• Company pension
• On-site gym, But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It’s a great set of benefits made to support all you do, and all you need., Alongside your salary of £48,801, FCDO Services contributes £14,137 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .
• Learning and development tailored to your role.
• Annual leave starting at 25 days.
• A culture encouraging inclusion and diversity.
• A Civil Service pension.
• Free shuttle bus available between central Milton Keynes and Hanslope Park
• 9 days per annum public and privilege days