Part-Time IT Technician (Entry-Level)

We are an independent lab obsessed with making two things: the world's best lenses and the world's happiest humans (our employees, our customers and their customers). Our focus on Happy People goes beyond our customers and the IT team is no exception. We are seeking an entry-level IT technician who has the passion and drive to help us reach the next level by providing technical support to all of our Happy People.

Cherry Optical Lab is seeking a motivated and eager to learn Part-Time IT Technician to support daily IT operations. This role is ideal for someone who is looking to gain hands-on experience with hardware support, inventory management, and help desk services in a compliance-driven environment.

What you'll do

• Provide first-level technical support to team members through the ticketing system, email, and in-person assistance.
• Troubleshoot basic hardware, software, network, and login issues, including Windows, Microsoft 365, printers, and peripherals.
• Prepare, configure, and deploy equipment for new team members, including laptops, desktops, monitors, and mobile devices.
• Maintain accurate IT inventory records and follow established standard operating procedures.
• Assist with onboarding and offboarding processes, including equipment provisioning, setup, and collection.

• Strong problem-solving and troubleshooting skills.
• Organization and attention to detail.
• Customer service and professionalism.
• Reliability and accountability.
• Eagerness to learn and grow.

Requirements

• Currently enrolled in, or a graduate of, an Associate or Bachelor's degree program in Information Technology or a related field.
• Basic understanding of computer systems, hardware, and networking concepts.
• Strong critical thinking and problem-solving abilities.
• Strong interpersonal skills and the ability to work effectively with both technical and non-technical team members.
• Ability to sit for extended periods and occasionally stand, bend, kneel, squat, and twist.
• Ability to lift 30 pounds or more on a regular basis.

How to Stand Out:

• Experience with operating systems including Windows, macOS, and Linux.
• CompTIA A+, CompTIA Network+, Azure Fundamentals, or other relevant certifications.
• Experience with inventory management systems or asset tracking.
• Exposure to Active Directory, Entra ID, or device management tools such as Intune.
• Experience working in regulated environments, such as HIPAA or HITRUST.

Pulled from the full job description

• 401(k)
• 401(k) matching
• Employee discount
• Employee assistance program
• Flexible schedule, * Happy People: Our culture is built on the principle that every team member matters. We foster an environment where open communication and positive feedback are the norms- We believe that extraordinary craftsmanship stems from a team that genuinely enjoys coming to work every day.
• Purpose: We are responsible for creating custom lenses for people all over the country that need to see better! Our team members truly care about the work they do, our leaders are authentic and the rewards and "extras" that team members enjoy reflect our high performing culture.
• Innovation: Join a collaborative workplace where cutting edge tech meets creative thinking. You will take pride in using our state-of-the-art machinery and processes to create the highest quality lenses for people around the country.
• Work Life Harmony: Consistent schedules and a generous benefits package support your wellbeing inside and outside of work.

If you're ready to join a growing company and become one of our Happy People, now's the time. Apply today and help us change the way the world sees - one lens at a time.

Work Location: Onsite; Green Bay, WI

Days & Hours: 20-30 hours per week, primarily during afternoon and evening hours

Starting wage is $20.00 - $23.00 per hour, based on experience.

Pay: $20.00 - $23.00 per hour, * 401(k)

• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule