IT Operations Consultant

• Requires formal education and experience in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages areas of expertise to achieve results.
• Ability to complete work self-guided.
• College or university degree required.

General Profile

• Requires specialized depth and breadth of expertise.
• Interprets internal or external business issues and recommends best practices.
• Solves complex problems; takes a broad perspective to identify innovative solutions.
• Self-starter, with guidance only required for complex situations.
• May guide functional teams or projects.
• Progression to this level is typically restricted based on business requirements.

Functional Knowledge

• Requires in-depth understanding in own field.

Business Expertise

• Anticipates business challenges and recommends improvements.

Impact

• Impacts the achievement of customer, operational, project, or service goals.
• Work is guided by functional policies.

Leadership

• May drive functional teams or projects with moderate resource requirements, risk, and/or complexity., * Manages platform operations for clients or a small operations team.
• Guides platform maintenance and execution tasks.
• Collaborates with departments for new platform builds and troubleshooting issues.
• Communicates direction on designing and implementing new solutions.
• Advises managers on status updates, issues, or concerns.
• Assists in reviewing documentation and architecture diagrams.
• Administers onsite and remote assistance.
• Participates in planning, daily meetings, backlogs sessions.
• Identifies areas of opportunity to improve our service offering.
• Performs other duties as assigned.
• Complies with all policies and standards.

Problem Solving

• Guides others to solve complex problems.
• Requires conceptual and innovative thinking to develop solutions.

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view.