Technology and Educational Systems Specialist

Under the general direction of the department chair, the Educational Technology Specialist will support the Physician Assistant (PA) Program within the College of Health Sciences (CHS) division by serving as the program's primary technical resource and superuser for all educational, assessment, and admissions software platforms. This role ensures smooth operation of ExamSoft, Elentra, Slate, and related educational systems; providing training, troubleshooting, and optimization to faculty, staff, and students. In addition, the Educational Technology Specialist acts as the program's social media liaison, overseeing content creation, branding alignment, and messaging across digital platforms. The position also provides general administrative support to ensure efficient program operations. Knowledge, Skills and Abilities Knowledge of:

• Independent systems administration, analytics, reporting, and process improvement.
• Knowledge and proficiency in Microsoft Office Suite, Google Workspace, spreadsheets, databases, presentation technologies.
• Social media platforms and content creation norms., * Serve as the superuser and primary point of contact for:

• ExamSoft (assessment creation, exam deployment, reporting, analytics)
• Elentra (learning management system administration, course setup, gradebook management)
• Slate (admissions platform configuration, applicant data management, workflow support)

• Provide technical training and onboarding for faculty, staff, and students on all platforms.
• Troubleshoot system issues, coordinate with vendors or institutional IT as needed, and ensure timely resolution.
• Maintain system documentation, user guides, and standard operating procedures.
• Support digital exam administration, including exam setup, proctoring logistics, and post-exam data review.
• Assist with data integrity, reporting, and analytics to support accreditation, program evaluation, and continuous quality improvement.
• Manage user accounts, permissions, and access controls in accordance with institutional policies.

Key Responsibilities Social Media & Digital Communications:

• Serve as the social media liaison for the PA Program.
• Develop, schedule, and publish content across approved platforms (e.g., Instagram, LinkedIn, Facebook).
• Ensure messaging aligns with institutional branding, professionalism standards, and program goals.
• Track engagement metrics and recommend strategies to enhance visibility and outreach.
• Collaborate with faculty, staff, and students to highlight program achievements, events, and community engagement.

Key Responsibilities Administrative & Program Support:

• Provide general administrative support to the PA Program Director, faculty, and staff, as needed.
• Support accreditation activities by organizing digital files,
• preparing reports, and maintaining compliance documentation.
• Support digital program communications, including newsletters, announcements, and student/faculty updates.
• Assist with technology onboarding processes for new students and faculty.
• Maintain inventory of program technology resources and coordinate repairs or replacements as needed., Instructional Support:
• Provide technical instructional design assistance
• Assist faculty with digital teaching platforms and multimedia integration., Process Improvement:
• Identify opportunities to streamline workflows and improve user experience across platforms.
• Participate in committees or workgroups related to technology, curriculum, or student services.

Key Responsibilities Data & Compliance:

• Ensure compliance with FERPA, HIPAA, and data security standards while supporting outcomes, assessment, accreditation data collection, and survey-based program evaluation., While performing the duties of this job, the employee is frequently required to use hands to operate a PC in the performance of job duties, and talk or hear. The employee is regularly required to sit, and reach with hands and arms, and occasionally required to stand, walk, stoop, and smell. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception and the ability to focus. Describe Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.

Duties are normally performed in a typical office setting. The noise level in this setting is typically low to moderate. Posting Information, To secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position. Pay Transparency Act

Pay Transparency Act- Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications. Equal Opportunity Statement (EEO)

It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time.

Applicant Documents

Required Documents

1. Resume
2. Letter of Recommendation #1
3. Letter of Recommendation #2
4. Letter of Recommendation #3

Optional Documents

1. Cover Letter
2. Additional Applicant Document
3. Required License/Certification

• Organizational skills to prioritize workload to meet long and short-term deadlines in a fast-paced environment.
• Demonstrated technical proficiency, strong attention to detail, commitment to accuracy, with excellent written and verbal communication skills.
• Proficient in document formatting and data management tasks (e.g., mail merge); strong general digital literacy (typing ~55 wpm)
• Experience using a scanner, calculator, fax machine, copy machine, and telephone operation.

Ability to:

• Demonstrate a commitment to working in an organization that values and promotes humanism.
• Ability to independently manage educational platforms and projects with accuracy and precision.
• Innovate and support continuous quality improvement initiatives and offer student-centered support.
• Ability to troubleshoot technical issues efficiently.
• Demonstrate the ability to interact and collaborate with academic, clinical, and administrative stakeholders in a fast-paced educational environment.
• Ability to maintain confidentiality.
• Maintain flexibility in responding to rapidly changing priorities to meet department / college / university needs., * Bachelors degree in Information Technology, Education Technology, Computer Science, Software or Network Engineering, Communications, or related field; or equivalent experience.
• 2-3 years of educational technology systems administration and/or Learning Management System (LMS) support experience; or experience in a work-related field., * Prior work experience in health professions education, higher education setting, or simulation-based learning environments.
• Experience with Learning Management Systems (LMS) and educational software.
• Experience with data analytics, dashboard development, or educational reporting systems.

Work Schedule Mon.-Fri. 8 AM - 5 PM. Occasional weekends as needed. Working at WesternU

We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable.

We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally,

• Our faculty, staff, and administrators are 100% focused on student success.

• Our University culture creates the context for a nurturing and supportive environment.

• Faculty, staff, and students can expect to make deep, personal relationships within the University community.

• As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences.

• WesternU's core value of humanism encourages all to bring their whole self in all that they do.

• We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people!

Expected Pay Scale

Minimum $80,000.00 Annually Maximum $80,000.00 Annually

As you take your first step onto a Western University of Health Sciences campus, each path, each person, each structure comes with a transformative story. WesternU is more than the practice of medicine. We are defined by character and culture. At WesternU, you will discover humanism at the heart of every interaction: a warm welcome, a sincere smile, a positive word, a kind deed, a thoughtful gesture. You will see students work together on case studies; a parade of pets in campus parks; student clubs offering opportunities for career growth and community involvement; and faculty, staff and students designing their future and the future of WesternU. We display a collaborative mindset in how we operate, educate, and serve others. Although, geographically, we are two campuses - as humanists, we are one: to enhance and extend the quality of life in our communities and achieve excellence in everything we do. We attract diverse, professional faculty, staff and students that thrive in an environment of humanistic health care education. Join our team of faculty and staff and make a difference. Posting Details