IT Functional Analyst with FSM and IFS experience

This is a Business Systems Analyst-type functional role with hands-on configuration responsibilities. The ideal candidate excels at translating business needs into functional solutions and enjoys collaborating across business and technical teams.

Core Responsibilities:

• Gather and translate business requirements into functional and system designs.
• Develop functional and design documentation.
• Configure FSM system components (IFS training provided).
• Support data mapping and integrations, primarily via Boomi.
• Execute system enhancements and light break/fix work (minimal production support).
• Partner with field teams and key business stakeholders.
• Participate in future FSM system selection and evaluation (planned within ~2 years).

We're seeking a Senior Functional Analyst with strong experience in Field Service Management (FSM) solutions to join a fast-growing, service-oriented business. This person will help advance enterprise FSM environment, currently based on IFS Field Service Management, while supporting future platform evaluation and configuration efforts.

Need: Solid FSM domain expertise - whether from SAP, Oracle, JD Edwards, or another comparable system., * Required: Strong Field Service Management domain experience.

• Functional Expertise: Analytical thinking, detailed documentation, system configuration.
• Technical Exposure: Integrations and data mapping experience.
• Soft Skills: Exceptional communication and stakeholder collaboration.
• Mindset: Curiosity, adaptability, and eagerness to learn new enterprise systems.

Nice-to-Have:

• Experience with Boomi integrations.
• Knowledge of mobile field technician workflows.
• Interest or exposure to AI and automation in service operations (future roadmap).

Business Context

You'll help optimize systems that support:

Technician dispatch and mobile workflow.

Customer service and issue management.

Integration between field operations and enterprise data.