Global Program Lead
Role details
Job location
Tech stack
Job description
The Global Program Lead will have experience working in threat monitoring for a public or private sector entity, ideally one with a global footprint. The successful candidate will work full-time, on-site, and in the client's office. The Global Program Lead will oversee a team of tactical, strategic and OSINT analysts including a global 24/7/365 GSOC threat monitoring intelligence team., The Global Program Lead leads the end-to-end strategic direction, operational performance, and daily execution of one of our embedded Global Threat Monitoring and Analysis teams, including uninterrupted 24/7/365 coverage, team leadership, quality assurance, stakeholder coordination, and timely escalation of risk, staffing, and performance issues.
This individual will be responsible for setting the operational cadence of the program, managing global analyst coverage across all time zones, ensuring effective shift planning and backfill coverage, and maintaining no gaps in service delivery under any circumstances.
The role requires deep expertise in tactical threat monitoring, private-sector intelligence operations, and Security Operations Center or GSOC environments, as well as demonstrated success leading distributed teams in a high-tempo, 24/7/365 operating model.
Responsibilities include:
- Accountable for the uninterrupted operation of the global threat monitoring function, including all administrative and operational requirements, staffing, scheduling, escalation, and coverage requirements. This includes nights, weekends, holidays, and emergency backfill situations.
- Participates in and organizes on-call rotation for team leadership including scheduling, backfilling and ensuring no gaps in on call coverage and rotations.
- Responsible for leading a globally dispersed team of threat monitoring, strategic, OSINT, and Event Security analysts, ensuring operational consistency across all time zones and coverage periods.
- Owns the quality control process for all alerts, reporting, and intelligence products, serving as the final reviewer for timeliness, accuracy and executive readiness.
- Serves as final reviewer for strategic products and bespoke intelligence requests from client.
- Leads client and internal stakeholder engagement to align operational priorities with business risk, decision-making needs, and service expectations.
- Escalates significant performance, coverage, quality, or staffing concerns to ERI leadership without delay.
- Lead program administration, product development, and monitor performance metrics.
- Serves as primary drafter and final reviewer for all program administration and business products including QBRs, QA/QC reports and team documentation and SOPs.
- Developes and maintains a positive and service-driven team culture.
Requirements
The successful candidate will demonstrate the judgment, maturity, and leadership presence expected of a senior program owner, with the ability to operate independently, manage competing priorities, and drive accountability across a geographically dispersed team. They will be expected to lead by example, uphold high standards of professionalism, and ensure the program operates with discipline, consistency, and no interruption in service., * At least four years' experience as a risk intelligence analyst in a GSOC threat monitoring or equivalent environment, whether having served in the private or public sector, with a demonstrated track record of steadily expanded responsibilities.
- At least three to four years' management experience in a fast paced, detail-oriented security or intelligence environment, preferably in the private sector.
- Bachelor's Degree, preferably in international relations, intelligence and security, journalism, military studies, or related fields. Master's degree preferred.
- Excellent English language fluency, including excellent speaking, writing and editing skills, demonstrable ability to write concise reports suitable for a corporate executive audience.
- Strong interpersonal, communication, and organizational skills.
- Demonstrable experience operating in a dynamic work environment, possessing a flexible and adaptable mindset.
- Excellent critical thinking skills that bolster both analytic work and suitability for serving in a lead client-facing role.
- Demonstrable experience preparing and delivering verbal briefings.
- Demonstrable experience leveraging metrics and data analytics to report team performance and trend tracking.
- Able to meet analytic deadlines and quick-thinking and responsiveness during crisis events.
- Demonstrated ability to maintain confidentiality of sensitive data and information.
- Willingness to work onsite at client office, as role requires regular team collaboration and access to sensitive corporate information.
- Superior research/OSINT skills.
- Ability to juggle multiple competing tasks and prioritize accordingly.
- A strong commitment to ethical private sector intelligence practices and ability to maintain confidentiality around security specific information.
- Must be able to work flexible schedule as required.
- Must pass a background check including prior employment and education credentials., All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. To be considered for the position, all applicants must be legal residents of the United States and must independently possess the eligibility to work in the country.
Benefits & conditions
Pulled from the full job description
- 401(k)
- Health insurance
- Paid time off
- Health savings account
- Dental insurance, Remuneration: This role will be a full-time (40 hours per week) role, working standard business hours Monday - Friday, with on-call duty and availability during emergencies as needed. Pay will be commensurate with experience., * 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off