Technology Specialist II

The Technology Specialist II will be responsible for providing end-user support for Atwell employees across the country. In this role, an employee will be expected to develop and, Respond to requests for technical assistance in person, phone & electronically.

Troubleshoot all technical-related user issues, including hardware, software, and

account issues.

Install various software applications as needed and approved.

Communicate technical information to both technical and non-technical personnel.

Follow all company support procedures.

Log all support-related tasks in company support system.

Set up and deploy workstations, servers, networks, and printers.

Help manage and deploy cell phones, iPads, and other mobile devices.

Manage inventory for workstations, laptops, and other IT assets in the company

tracking system.

Provide support for all Autodesk applications.

Install and support all company standard software. Stay current with system information, changes, and updates.

Must have the ability to take initiative and solve problems with limited direction.

Ability to lead projects and teams assigned and directed.

Ability to work independently as well as in a team.

Must have extreme attention to detail.

Excellent customer service skills.

Good communication skills, both written and oral, Bachelor's Degree in an IT-related field, preferred., Six (6) years of experience in a corporate setting performing the essential functions of this position as discussed above.

Experience with the Active Directory, networking knowledge, and comprehension.

Must display strong technical and troubleshooting skills.

Experience with Autodesk is a plus.

Atwell Benefits: To attract and retain the best professionals in the industry, we aim to provide an excellent working environment and a progressive benefits program designed to support your personal and professional needs.

Pulled from the full job description

• Loan repayment program
• Tuition reimbursement
• Pet insurance
• Paid parental leave
• Parental leave
• 401(k) matching
• Paid time off, Work/Life:
• Generous Paid Time Off
• Paid Parental Leave
• Flexible work schedules are available for some positions
• Tenure Awards - Travel Vouchers to see the world based on your travel preferences, * Competitive Compensation packages
• Annual bonuses, spot bonuses and peer recognition awards
• 401K match - 1:1 up to 4% of compensation
• Tuition Assistance
• Student Loan Repayment
• Paid Licensing / Certification Fees and Renewals
• Financial Rewards for Obtaining Licensure
• Employee Referrals
• Annual Wellness Reimbursement for anything wellness related (Gym memberships, fitness tracker, home gym equipment, etc.)
• Dependent Care Match

'Atwell'ness:

• Medical (BC/BS), Dental (Delta), and Vision (VSP)
• Family Planning & IVF Benefits
• Pet Insurance
• Health Savings Account & Flex Spending Account options
• Employer paid LTD, STD, and life insurance
• Metlife Supplemental Benefits covering accident, hospitalization, and critical illness
• Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services

Atwell, LLC is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land development, and energy markets. We have a strong national presence and a diverse, award-winning project portfolio. Atwell is a privately owned company, with 2,000+ passionate team members across 75+ locations and growing! Atwell, LLC is a proud recipient of the following 2025 awards: * Ten consecutive years in a row as a "Best Place to Work" by Zweig Group (#11) * Recognized as #70 in the ENR Top 500 Design Firms, ranked in every region * Recognized in Crain's "Fast 50" as one of the fastest-growing companies (#14) * Recognized as the 2025 ENR Design Firm of the year for the Southeastern US