Operations Manager - Build & Scale a Growing Service Organization

This is not an entry-level management position, and it is not a traditional Operations Manager role., CORE Values Consulting & Solutions (CVCS) is seeking an experienced Operations Manager to become the operational leader of our growing organization.

This position is being created with a clear purpose: to assume responsibility for the CEO's day-to-day operational functions, allowing the CEO to focus on strategic growth, partnerships, acquisitions, business development, and the long-term vision of the company.

The Operations Manager will work directly alongside the CEO to learn every aspect of the business before progressively assuming ownership of daily operations, leadership, execution, and organizational performance.

We're not looking for someone to simply manage operations.

We're looking for someone to help build the company.

Your Mission

Our company has built a strong foundation, and we're ready for the next stage of growth.

Your mission is to help redesign and strengthen the organization by building scalable systems, improving operational workflows, developing leaders, strengthening accountability, and creating an operation capable of supporting significant future growth.

You'll be empowered to evaluate every department, challenge inefficient processes, identify bottlenecks, redesign workflows where necessary, and implement lasting improvements that allow the business to scale efficiently., You coach employees toward success, but you also recognize when performance or behavior no longer aligns with the company's standards. You understand that protecting culture is one of leadership's most important responsibilities.

Key ResponsibilitiesOperational Leadership

• Assume increasing responsibility for the CEO's daily operational responsibilities.
• Oversee the daily operations of the company.
• Build and improve Standard Operating Procedures (SOPs).
• Develop scalable operational systems that support sustainable growth.
• Create organizational structure capable of supporting continued expansion.
• Develop KPIs, dashboards, and operational reporting.
• Use operational and financial data to drive decision making.
• Partner with the CEO to execute strategic initiatives and long-term objectives.

Dispatch & Scheduling

• Oversee technician scheduling and dispatch operations.
• Ensure technicians are assigned appropriately based on skills, certifications, customer requirements, and travel.
• Improve technician utilization and scheduling efficiency.
• Ensure technicians have the information, materials, permits, and documentation needed before arriving on-site.

Customer Experience

• Professionally manage customer escalations.
• Strengthen customer relationships.
• Improve communication throughout every stage of the customer experience.
• Ensure projects move efficiently from scheduling through billing and completion.

Team Leadership

• Lead dispatch, administrative staff, project coordinators, and operational personnel.
• Recruit, interview, onboard, coach, and develop employees.
• Conduct performance reviews.
• Establish clear expectations and accountability.
• Build future leaders within the organization.
• Foster a culture of ownership, professionalism, humility, excellence, and continuous improvement.

Process Improvement

• Build systems-not temporary fixes.
• Standardize workflows across departments.
• Improve documentation quality and operational consistency.
• Implement automation where appropriate.
• Continuously evaluate every process for opportunities to improve efficiency and scalability., * Transition day-to-day operational leadership from the CEO.
• Build scalable systems that support sustainable growth.
• Improve technician scheduling and operational efficiency.
• Reduce recurring operational bottlenecks.
• Strengthen accountability across every department.
• Improve documentation quality and consistency.
• Increase customer satisfaction.
• Develop leaders throughout the organization.
• Build an operation that scales efficiently rather than relying on constant firefighting.

…and then has the discipline, leadership, and follow-through to make it happen.

If you're energized by building organizations, solving operational problems, creating systems, and making a lasting impact, we'd love to talk with you.

Who We're Looking For

We're seeking an experienced operations leader with a proven background in service-based businesses.

While experience in Information Technology (IT), Managed Service Providers (MSPs), Low-Voltage Integration, Telecommunications, Electrical Contracting, HVAC, Commercial Security, Fire Alarm, or similar industries is highly preferred, the most important qualification is a strong understanding of how successful field service organizations operate.

The ideal candidate has practical experience managing:

• Technician scheduling and dispatch
• Workforce planning
• Technician assignments based on skillset, certifications, location, and availability
• Customer escalations
• Work order management
• Billing workflows
• Invoicing processes
• Operational reporting, * Highly organized
• Systems-oriented
• Execution-focused
• Data-driven
• Comfortable making difficult decisions
• Calm under pressure
• Passionate about continuous improvement
• Willing to hold people accountable
• Focused on protecting and strengthening company culture, * Minimum 5 years of leadership or operations management experience within a service-based organization.
• Demonstrated experience managing technician scheduling and dispatch.
• Experience managing customer escalations.
• Experience overseeing work orders, labor tracking, billing workflows, and invoicing.
• Experience creating SOPs and improving operational processes.
• Strong project management and organizational skills.
• Experience using KPIs and operational reporting to make data-driven decisions.
• Excellent leadership, communication, and coaching skills.
• Strong analytical and problem-solving abilities.
• High attention to detail.
• Strong computer skills and ability to quickly learn new software.
• Valid driver's license.

Preferred Experience

Experience within one or more of the following industries is highly preferred:

• Information Technology (IT)
• Managed Service Providers (MSPs)
• Low-Voltage Contracting
• Telecommunications
• Commercial Security
• Fire Alarm
• Electrical Contracting
• HVAC
• Construction
• Other field service organizations

Experience with Microsoft 365, Microsoft Teams, Microsoft Excel, Monday.com, QuickBooks Online, CRM systems, service management software, dashboards, and KPI reporting is highly desirable.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, Compensation: Competitive salary based on experience, qualifications, and demonstrated leadership., Eligible after successful completion of the introductory period:
• Weekly healthcare stipend
• Group dental insurance
• Group vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• Paid holidays
• Leadership development and professional training
• Flexible scheduling when business needs allow

Work Schedule & Leadership Expectations, * 401(k)

• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance

CORE Values Consulting & Solutions operates a growing field service organization with projects occurring during both daytime and nighttime hours. Approximately 30% of our work is performed outside of traditional business hours, and our Operations Manager is expected to provide leadership support whenever operational needs require. The successful candidate should expect to: * Work beyond a traditional office schedule when business needs require. * Respond to calls, messages, and operational issues outside of normal business hours as needed. * Provide leadership support to technicians, dispatch, customers, and management during evenings, weekends, and holidays when significant operational issues arise. * Lead major organizational initiatives that may require extended workdays while implementing new systems and restructuring existing processes. * Take ownership of business outcomes rather than simply working scheduled hours. Our goal is not to create a culture of constant firefighting. Instead, we're looking for someone who will build the systems, accountability, leadership, and operational discipline that reduce emergencies over time while supporting a business that operates around the clock. About CORE Values Consulting & Solutions CORE Values Consulting & Solutions (CVCS) is a growing commercial low-voltage and IT services company serving customers throughout Missouri, Illinois, Kentucky, Tennessee, Arkansas, and surrounding states. We specialize in structured cabling, fiber optics, networking, CCTV, access control, fire alarm systems, telecommunications, point-of-sale systems, and commercial IT infrastructure. We proudly support national retailers, financial institutions, healthcare organizations, restaurants, government agencies, and commercial enterprises with dependable technology solutions. We believe exceptional companies are built by exceptional people. We invest in leadership development, continuous improvement, and creating opportunities for our employees to grow alongside the company. Our core values guide every decision we make: * Humility * Excellence * Integrity * Respect for the Individual We're building more than a successful company-we're building an organization that develops leaders, creates opportunities, and delivers excellence to every customer we serve. If you're looking for an opportunity to help transform an organization, build systems that last, lead people with integrity, and play a key role in the future of a growing company, we'd love to hear from you. CORE Values Consulting & Solutions is proud to be an Equal Opportunity Employer. Pay: $50,290.89 - $60,791.19 per year