System Administrator III

Provides intermediate computer systems and network support work. Work involves providing technical customer support for agency information technology systems. Work involves computer hardware and software technical support. May train, oversee, or direct the work of others if requested by the manager. Works under moderate supervision with latitude for the use of initiative and independent judgment. Essential Job Functions: Expected to work a predictable work schedule. Availability to work after hours and/or weekends when work dictates the need for after-hours support and be available during emergency situations to provide customer support. Provides customer service and answers user inquiries regarding computer software, hardware, and the use of systems and software applications. Images computers and adds software to computers. Schedules computer adds/moves/changes and completes the installations. Maintains the network's physical and logical structures, including network connections. Performs project work and assignments given by supervisor. Installs, tests, and maintains network hardware and software. Provides user support and training in the use of available hardware, software, and utilities. Assists in maintaining the operating system and security software utilized on the network. Assists in the support of the Local Office Infrastructure or wide area network, cable and hub installations, inventories, and other related duties. May occasionally train, oversee, or direct the work of others at the request of the manager. Serve as backup in the unit as necessary Complete additional tasks, projects, or special assignments upon request by manager. Attend meetings, trainings, and seminars as required. Some meetings, trainings, and seminars may be held out of headquarters city.

Knowledge of network facilities and data processing techniques Knowledge of personal computer hardware and software Knowledge of network operating system and security software Ability to recognize, analyze, and resolve network problems Ability to train others on technical issues and/or agency procedures Ability to oversee the work of others and coordinate work assignments Ability to communicate effectively either verbally or through written correspondence information to technical and not-technical staff. Ability to establish and maintain effective working relationships with others including management, co-workers, subordinates and customers. Ability to interact with all levels of staff Ability to work independently in a fast-paced environment Ability to prioritize and manage heavy workloads Registrations, Licensure Requirements or Certifications: ITIL Foundation Certification preferred Initial Screening Criteria: Two years' experience supporting desktop operating systems in a local or wide area network. Experience providing hands on technical support with customers on computer hardware and software issues. High School diploma or GED is required. Computer/technical course completion or trainings completed preferred. Additional Information: Requires travel approximately 30% of the time within the area of support which includes multiple office sites in the Texas Panhandle. Occasional out-of-town travel with overnight lodging is sometimes required. Occasional overtime and weekend work is sometimes required and may include some holidays when work duties dictate after-hour support for projects such as network equipment upgrades, computer/site moves, natural disasters, and other IT related activities. Must be able to lift and move 30 lbs. of equipment. Must have reliable transportation with the appropriate insurance coverage and a valid driver's license from state of residence. Must be capable of transporting computer and network equipment in personal vehicle to complete work requests. Candidate will reside in Region 01 and be officed in either Amarillo or Lubbock. Candidates for this position will be subject to a pre-employment security review to determine employment eligibility.

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