HVAC Technical Support Specialist

The primary responsibilities of the Technical Support Specialist are to provide high level technical support on SVL represented HVAC product and services. This support is provided via phone, email, and occasional site visits., * Primary contact for field support and troubleshooting to service technicians, engineers, and others for SVL provided HVAC equipment.

• Liaison between SVL represented manufacturers and our customers.
• Assists with on-going execution of service projects as needed.
• Assist sales force with service needs of various HVAC equipment related products and services.
• Other duties as assigned.

Qualifications/Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience: High School degree/GED and 2-year HVAC degree required. 5+ years' experience in HVAC preferred. Temperature Control Systems experience a plus. The rest you will learn working with our SVL Support team and the factory's we represent.

Interpersonal Skills: Ability to relate to people on many levels (both internal and external). Ability to communicate with people tactfully and with diplomacy and professionalism.

Language Skills: EXCELLENT written and oral communication skills. Ability to read and interpret general business documents.

Mathematical Skills: Ability to calculate figures such as discounts, percent's, etc.

Reasoning Ability: Ability to solve practical problems with customers and staff. Strong initiative and decision-making skills required. Creative thinker with data driven analytical aptitude.

Computer Skills: Microsoft skills required (Outlook, Excel, Word).

Organizational Skills: Ability to plan, stay organized and focused throughout the day.

Ability to Multi-task: Perform tasks simultaneously.

Professionalism: Represents the company in a professional manner regarding interaction with your team, customers, and corporate personnel.

Work Schedule: Typically, Monday thru Friday, 8:00am to 5:00pm. Must show up on time for all required shifts.

Work Environment: The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Physical Requirements: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.

· Ability to frequently lift-up to 10 lbs., and occasionally lift-up to 25 lbs.

· Ability to reach, bend, twist and squat in order to perform duties of the job.

· Ability to sit at a desk for long periods of time while performing job functions.

· Ability to perform repetitive movements for data entry.

· Ability to work on a computer throughout the day., * Commercial HVAC: 5 years (Required)

• BACnet and LonWorks: 5 years (Preferred)
• Chilled Water Systems: 5 years (Required)
• Heat Pump Systems: 5 years (Required)
• DX Cooling Systems: 5 years (Required)
• Construction Site Coordination: 5 years (Required)

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Health savings account, * 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schwab Vollhaber Lubratt, Inc. (SVL) is a recognized leader in the commercial HVAC industry, dedicated to delivering top-tier heating, ventilation, and air conditioning solutions. Known for fostering a vibrant, positive, and family-oriented culture, SVL values hard work, collaboration, and a commitment to excellence in serving engineers, contractors, architects, and building owners.