Information Technology Support Specialist II

• Provide Tier 2 deskside support for desktops, laptops, mobile devices, printers, and related peripherals in a hybrid enterprise environment.
• Support users across multiple sites, collaborating with Service Desk and IT teams to resolve technical issues and ensure timely resolution.
• Administer Active Directory, Entra/Azure AD, Office 365, SharePoint, and Teams, including provisioning and account management.
• Document tickets, resolutions, and technical processes in ServiceNow, emphasizing clear communication and knowledge sharing.
• Contribute to IT projects, occasional office setups, and minimal travel to branch locations.
• Install network equipment, desktops, laptops, mobile devices, and phone systems at remote job sites and permanent offices.
• Participate in team meetings to discuss ongoing projects, share updates, and provide input on process improvements.
• Perform "root cause analysis" when the Service Desk escalates problems/tickets - ensure that process or configuration changes are communicated to the responsible parties
• Inventory new equipment and software and perform periodic audits of deployed assets.
• Assist in training and mentoring junior technicians and new team members, promoting a culture of knowledge sharing and support.
• Collaborate with other departments to understand their IT needs and provide tailored solutions that enhance productivity.

• 5+ years of deskside and field support experience in a large enterprise environment.
• Strong technical skills with Microsoft Stack (Active Directory, Entra/Azure AD, Office 365, Teams, SharePoint).
• Must have strong experience with Intune - creating packages, software upgrades, managing software, creating policies.
• Experience provisioning users in Active Directory.
• Experience supporting multiple locations and hybrid environments, with proficiency in ServiceNow or similar ticketing systems.
• Strong documentation, teamwork, and communication skills with proven stability in prior employment.
• Proven mastery of Windows operating systems, including Windows 10 and 11.
• A+ certification, technical degree, or equivalent; advanced credentials (CCNA, MCSA, MCP) preferred.

Compensation: This job is expected to pay about $33 - $40 per hour plus benefits

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey-so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.