Salesforce CRM Manager

Insight Global is seeking an IT Manager / Salesforce CRM Manager to support ASU EdPlus' Salesforce environment and partner-facing initiatives. This individual will serve as a senior Salesforce administrator and technical lead responsible for solution design, Salesforce configuration, security administration, mentoring junior team members, and collaborating with business stakeholders across the organization. The role will support Salesforce Service Cloud and related applications while driving process improvements, supporting SDLC best practices, and ensuring scalable solutions that align with business needs. This person will work closely with project managers, developers, engineers, and business users in a highly collaborative environment.

Bachelor's degree and relevant Salesforce/CRM experience 5+ years of Salesforce Administration experience Experience supporting Salesforce Service Cloud and/or Sales Cloud Strong understanding of Salesforce security, including profiles, roles, permission sets, and access controls Experience working in a multi-admin or enterprise Salesforce environment Experience gathering business requirements and translating them into technical solutions Experience supporting SDLC, testing, change management, and release processes Ability to mentor junior team members and lead technical discussions Strong communication skills with both technical and non-technical stakeholders Experience managing multiple priorities in a fast-paced environment

Nice to Have Skills & Experience

Salesforce Advanced Administrator, Service Cloud, or related certifications Higher education or university experience Education Data Architecture (EDA) experience Salesforce DevOps experience Experience working with AWS-integrated environments Jira experience Prior people management or direct supervisory experience Experience supporting large-scale CRM ecosystems with multiple stakeholders Experience working in partner-facing or customer-facing environments Strong background in solution architecture and process improvement initiatives

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.