PC Support Technician

As a PC Support Technician, you would respond to requests via phone, email, and in person to support departments across the City of Rochester with their IT needs. This would include work with installs, supports, troubleshoots, and maintaining IT resources in the assigned areas, software, and hardware. This role is responsible for evaluating and resolving requests, documenting requests with relevant information, and if needed escalate requests to other members of the Information Technology team. Work Schedule: This role is regularly scheduled to work Monday through Friday 8:00am to 5:00pm to support general operations at the City of Rochester. This position is part of a regular weekend rotation. This position requires 100% in-person work., Install and maintain personal computer systems and related equipment and application and operating system software:

• Maintain, configure, install, troubleshoot, and upgrade personal computer hardware and related equipment.
• Install software such as client applications, operating systems, etc.
• Replace when necessary, operating system and personal computer and related equipment.

Serve as troubleshooter for personal computer hardware and software problems:

• Investigate and resolve problems with hardware and related equipment including printers, scanners and/or software.
• Provide high quality customer service assistance and provide expert and creative solutions to problems.
• Follow up on problems and ensure that they are resolved in a timely manner to customer satisfaction.
• Create and maintain procedural documentation and assist in end-user provided training.

Maintain inventory of computer hardware and software.

An Associate's degree from an accredited computer science, computer technology, computer networking, computer/management information systems program or closely related field. AND Three (3) years of experience with Information Technology tasks such as installing and maintaining hardware and software and providing technical support for operating systems and various software applications such as Microsoft Office. OR An equivalent combination of education to successfully perform the essential duties of the job may be substituted for the required amount of experience.

If this work interests you but you are unsure if you meet all the job requirements listed above, ! Your experience is likely more applicable to the role than you think, and the City is interested in candidates who can bring not only technical expertise but a variety of lived experience to the team.

Licenses and/or Certifications Valid driver's license

Desirable Qualifications Experience with help desk and software deployment solutions (Kace - KBOX).

POSITION COMPETENCIES Decision Quality: Making good and timely decisions that keep the organization moving forward

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Ensures Accountability: Holding self and others accountable to meet commitments

Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures a learning opportunity

Demonstrates Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses

Values Differences: Recognizing the value that different perspectives and cultures bring to an organization, In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation.

In consideration of the overall amount of physical effort required to perform this position, the work is best described as Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Physical demands that may be required continuously (2/3 or more of the time), frequently (1/3 to 2/3 of the time), and occasionally (up to 1/3 of the time) are noted below:

Continuous demands: Standing, sitting; walking; lifting; carrying, pushing/pulling, reaching, handling, fine dexterity. Frequent demands: Kneeling, bending. Occasional demands: Crouching, crawling, twisting, climbing.

Sensory requirements necessary in the performance of the essential functions of this position include: sight, hearing, and touch.

The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to ALL voices and providing equitable services to create an inclusive place to live, play and work. We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community. It takes us all working together. Nature of Work