Technical Support Associate (Part-Time)

This part-time role is a great entry point into technical support at aboutGOLF. You'll be helping customers during our busiest coverage windows - weekday evenings and throughout the weekend - when golfers are most active on our simulators. If you enjoy solving problems and helping people, this role is a strong fit.

You will support commercial and residential clients remotely, helping troubleshoot and resolve technical issues with guidance from the full-time support team. You will report to the Director of Customer Experience and play an important role in keeping our customers supported when they need it most

Important Note: This role is fully remote after onboarding. Candidates must be based in Maumee, OH for initial in-person training. Work hours are weekday evenings and weekends, totaling 15-25 hours weekly, with more hours available during the winter season.

WHAT YOU WILL DO:

Case Management & Queue Ownership

• Work a Salesforce case queue, following defined stages and SLAs with support from the full- time team
• Respond to new cases and customer replies in a timely manner during your scheduled hours
• Handle customer cases across phone and email, escalating to full-time staff when needed
• Keep case notes clear and up to date so the team can follow along on any open issue
• Document resolutions and close reasons when wrapping up cases

Technical Troubleshooting

• Troubleshoot common issues across simulator hardware, software, networking, and display systems, escalating
• Perform remote sessions via Team Viewer to troubleshoot and resolve issues directly on customer systems
• Apply curiosity and a willingness to learn when working hrough unfamiliar issues
• Know when to escalate and communicate clearly when passing a case to development, a vendor, or the full-time team

Communication & Customer Experience

• Communicate clearly, professionally, and proactively - customers should always know where their case stands
• Follow defined inactivity and closure procedures, including sending closing notices and a structured follow-up cadence
• Coordinate with Customer Success on warranty and order- related handoffs

Process & Continuous Improvemen

• Consult the knowledge base before escalating - and contribute to it after resolving complex or recurring issues
• Flag patterns in the queue: recurring issues, missing documentation, or process gaps that can be addressed upstream
• Stay flexible as processes and tools evolve - this is a role with room to grow over time

• Some experience in technical support, help desk, or a customer- facing technical role is preferred, but not required - we're happy to train the right person
• Basic comfort with troubleshooting software, hardware, or network issues - either from work experience or personal interest in technology
• Comfortable communicating with customers by phone and email in a friendly, professional way
• Familiarity with CRM or ticketing systems is a plus; no prior Salesforce experience required
• Able to stay organized and keep track of a few open cases at a time
• Good written communication skills - clear and concise when logging notes or following up with customers
• Willing to dig into a problem and ask for help when needed
• No degree required - relevant experience, coursework, or genuine interest in technology is what mattersWilling to dig into a problem and ask for help when needed

Nice to Have:

• Experience with golf simulator systems, AV hardware, or gaming software
• Familiarity with Salesforce case management and dashboards
• Interest in golf or prior experience with the game - helpful for product intuition
• Comfort operating in an evolving environment where not everything is documented yet, * Technical support: 1 year (Preferred)

Ability to Commute:

• Maumee, OH 43537 (Preferred)

• Hourly rate: $22-$24/hr, commensurate with experience
• 15-25 hours per week with consistent weekday evening and Saturday/Sunday shifts
• Potential for additional hours during the winter indoor golf season
• Opportunity to grow into a full-time role as the team expands
• Fully remote once onboarding is complete - must be based in the Maumee, OH area for in-person training
• A supportive team environment with real training and mentorship from day one
• Direct impact on the customer experience during our highest-traffic coverage windows

Pay: $22.00 - $24.00 per hour

aboutGOLF develops premium golf simulator technology used by commercial venues and golf enthusiasts around the world. Our platform combines hardware, software, and ball-tracking technology to create realistic and engaging indoor golf experiences.