Functional Applications Specialist II

Performs the full range of professional duties required to design, develop, modify, and enhance computer applications for a specific organizational or divisionwide clientele; trains end-users., 1. Displays knowledge of and/or has responsibility for all facets of all applications specific to an organization or divisionwide.

2. Participates in all phases of planning, organizing, and researching a team approach to problem-solving for the functional applications support team (FASTeam) mission.
3. Performs the more complex technical tasks.
4. Conducts functional application design and development to meet the needs of end-users.
5. May make or authorize enhancements and modifications to functional applications.
6. Ensures functionality of hardware and software related to organizational applications.
7. Prepares system documentation in non-technical terms for users.
8. Prepares and updates rules and regulations with respect to functional applications.
9. Maintains user accounts and security.
10. Designs and develops reports; manages data.
11. Develops functional requirements, performs acceptance testing.
12. Acts as school system liaison for new systems or programs developed internally or by commercial vendors to ensure that users' unique requirements are met.
13. Designs and produces reports and queries.
14. Provides both formal and ad hoc training to end-users.
15. Maintains a hotline and troubleshoots and resolves difficulties encountered by users.
16. Interfaces with multiple internal and external groups and agencies.
17. Provides consultative services to users and management.
18. May act as lead for the FASTeam.
19. Performs related duties as required or assigned.

• Any combination of education and experience equivalent to a bachelor's degree in computer science or information systems with courses in a field related to the assigned organization or clientele.
• Four (4) years of experience in information technology support.

• Advanced degree(s) beyond the minimum degree requirement in a relevant field may be considered for some experience.

• Knowledge of principles, concepts, and methods of applicable computer technology and its effective and efficient utilization in support of the functions of the assigned organization or clientele.
• Effective human resource and organizational skills.
• Analytical ability.
• Ability to design reports and manage data.
• Ability to communicate effectively, both orally and in writing.

Preferred

• Ability to create SQL queries
• Working knowledge of special education state reporting