IT Help Desk Specialist

Join our dynamic team as an IT Help Desk Specialist and become the first point of contact for technical support within our organization! In this energetic role, you will troubleshoot and resolve a wide range of IT issues, ensuring seamless computer and network operations across the company. Your expertise will help empower users, maintain IT infrastructure, and foster a productive work environment. If you thrive in fast-paced settings and love solving technical challenges, this opportunity is perfect for you!, * Provide exceptional technical support, ensuring quick resolution of hardware and software issues

• Troubleshoot software problems related to operating systems such as Windows and macOS, including application errors and configuration issues
• Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance
• Support computer networking tasks such as configuring LAN/WAN connections, DNS settings, TCP/IP protocols, VPN access, firewalls, and network security measures like Meraki appliances
• Assist with Active Directory management, GPO (Group Policy Objects), SCCM (System Center Configuration Manager), and Windows Server environments for user account setup and permissions
• Utilize ITSM tools like ServiceNow and BMC Remedy to document incidents, track requests, and escalate issues when necessary
• Conduct analysis of recurring issues to identify root causes and recommend improvements for IT infrastructure stability

• Proven experience in providing help desk or desktop support within a fast-paced environment
• Strong knowledge of operating systems including Windows (Windows 10/11), macOS, Linux distributions; familiarity with Microsoft Office suite is essential
• Hands-on experience with computer hardware troubleshooting and management of mobile devices
• Solid understanding of computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs, firewalls (including Meraki), and network administration tools
• Experience supporting enterprise IT environments with Active Directory, Group Policy (GPO), Windows Server administration, and network security practices
• Familiarity with remote management tools like SCCM or Jamf for device deployment and updates
• Excellent communication skills with a customer service-oriented approach to assist users effectively while maintaining professionalism

Embark on a career that energizes your technical skills while making a tangible difference in our organization's success! We're looking for motivated individuals who are eager to grow their expertise in IT support roles-apply now to become an integral part of our innovative team!

Pay: $22.00 - $25.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• IT: 1 year (Preferred)

Language:

• English/Spanish (Required)