IT Technician

Aquilex is seeking a motivated and customer-focused IT Technician to join our Information Technology team in South Florida. The ideal candidate will provide Level 1 and Level 2 technical support to onsite and remote users, maintain desktop and mobile technologies, troubleshoot hardware and software issues, and assist with IT infrastructure and security initiatives.

This position requires excellent technical knowledge, strong problem-solving skills, and a commitment to delivering exceptional customer service while ensuring timely resolution of help desk requests. Essential Responsibilities

• Provide Level 1 and Level 2 technical support to local and remote users.
• Install, configure, troubleshoot, and support desktop and laptop hardware, Windows operating systems, and Microsoft Office applications.
• Create, manage, and maintain user accounts in Active Directory and Microsoft 365.
• Support and administer Active Directory, Group Policies, and other Windows infrastructure services.
• Diagnose hardware, software, networking, and system issues through root cause analysis.
• Maintain and support endpoint security solutions, including virus and malware detection and remediation.
• Configure, upgrade, deploy, and maintain workstations, laptops, mobile devices, printers, IP phones, and related equipment.
• Package, ship, receive, and inventory IT equipment.
• Monitor and maintain backup jobs and resolve backup-related issues.
• Ensure all help desk tickets are assigned, updated, and resolved within established service level agreements (SLAs).
• Provide Microsoft Office and general computer training to employees as needed.
• Support IT infrastructure projects and departmental initiatives.
• Travel to company office locations throughout South Florida as required.
• Document troubleshooting steps, solutions, and procedures for future reference., This role primarily supports:
• Tier 1: Basic Help Desk support, troubleshooting, password resets, software installations, hardware support, and service requests.
• Tier 2: Advanced troubleshooting, root cause analysis, infrastructure support, Active Directory administration, Group Policy management, networking issues, and escalated incidents.

The IT Technician will escalate complex issues to Tier 3 support or external vendors when necessary and document resolutions for future reference.

• 2+ years of experience supporting Windows desktop and laptop environments.
• Experience providing Help Desk support for onsite and remote users.
• Experience managing user accounts in Active Directory and Microsoft 365.
• Working knowledge of:

• Windows Active Directory
• Group Policies
• TCP/IP networking
• Windows operating systems

• Experience with endpoint protection, antivirus, and malware removal.
• Strong troubleshooting and analytical skills.
• Excellent customer service and communication skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Valid driver's license and ability to travel between office locations.

Preferred

• Microsoft certifications such as:

• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Desktop Support Technician (MCDST)

• Experience supporting backup systems.
• Experience with mobile device deployment and management.

Technical Skills

• Microsoft Windows 10/11
• Microsoft Office 365
• Active Directory
• Group Policy
• TCP/IP Networking
• Endpoint Security
• Desktop & Laptop Hardware
• Mobile Device Support
• Help Desk Ticketing Systems
• Hardware Deployment & Asset Management

Pulled from the full job description

• Paid time off, We offer a competitive compensation package that includes Paid Time Off (PTO) and Benefits Package.