Director of Enterprise Resource Planning

Ally Building Solutions is implementing Acumatica as its enterprise ERP and CRM platform, with a third-party consulting partner leading the initial design and build. The Technical Product Manager - ERP/CRM will join the IT team to partner with that implementation, take ownership of the platform at go-live, and lead its long-term operation, evolution, and support across the business.

This role serves as the single point of accountability for the Acumatica solution-owning configuration, role and security management, end-user support, training, integrations, upgrades, vendor management, and the multi-year roadmap. The person in this role will partner closely with Finance, Operations, Sales, Customer Service, and other business stakeholders, and over time will build and lead a small team of ERP/CRM analysts to scale support across the organization.

What success looks like: A stable, well-governed, well-adopted Acumatica platform that demonstrably improves how Ally Building Solutions operates-measured by user adoption, business process efficiency, system reliability, and successful delivery of the platform roadmap., 1. Implementation Partnership & Transition to Ownership

• Serve as the primary internal counterpart to the third-party Acumatica implementation partner throughout design, build, configuration, testing, training, cutover, and hypercare.
• Participate in design sessions to ensure decisions align with long-term operational supportability, scalability, and Ally Building Solutions' business needs.
• Lead structured knowledge transfer from the implementation partner to internal IT and super users; ensure full documentation of configuration, customizations, integrations, and workflows.
• Own cutover, go-live, and post-go-live stabilization activities, including triage of defects and rapid-response issue resolution., * Own day-to-day administration of the Acumatica platform, including Financials (GL, AP, AR), Distribution/Inventory, Construction Edition, and CRM modules.
• Configure modules, screens, workflows, generic inquiries, business events, automation schedules, dashboards, and reports to meet evolving business requirements.
• Manage user provisioning, deprovisioning, roles, and security policies; enforce least-privilege and segregation-of-duties principles.
• Maintain master data governance standards (customers, vendors, items, GL structure, etc.) in partnership with data owners across the business.
• Monitor system health, performance, and capacity; coordinate with hosting provider on infrastructure-related matters., * Operate the Acumatica support queue: triage, prioritize, and resolve end-user issues within defined service levels.
• Develop and maintain training materials, SOPs, quick-reference guides, and a searchable knowledge base for end users.
• Deliver training to new hires, role transitions, and during feature releases; cultivate a network of departmental "super users" to extend support reach.
• Track and analyze support trends to identify root causes, training gaps, and configuration improvements., * Own the inventory, design, and operational health of all integrations between Acumatica and adjacent systems (e.g., banking, EDI partners, payroll, BI/reporting, customer-facing portals, e-commerce, productivity tools).
• Define integration requirements, partner with developers or vendor consultants on builds, and oversee testing, deployment, monitoring, and error remediation.
• Evaluate and recommend ISV add-ons and third-party solutions from the Acumatica Marketplace where appropriate.
• Apply sound solution architecture practices: prefer configuration over customization; isolate customizations; document all changes.

5. Upgrades & Release Management

• Plan and execute Acumatica version upgrades on a regular cadence; review release notes, assess impact, and communicate changes to stakeholders.
• Define and run regression test plans with business users; manage upgrade environments, dry runs, and production cutover.
• Manage a structured change-control process for configuration changes, customizations, and integrations., * Manage ongoing relationships with the Acumatica VAR/implementation partner and any ISV vendors; hold vendors accountable for deliverables, SLAs, and quality.
• Negotiate, manage, and track SOWs, contracts, hours, and project budgets in coordination with IT leadership and Procurement.
• Build trusted relationships with business stakeholders across Finance, Operations, Sales, Customer Service, and other functions.
• Translate business needs into clearly scoped requirements; communicate technical concepts and trade-offs to non-technical audiences.

7. Team Leadership & Development (Over Time)

• Build and lead a small team of 1-2 ERP/CRM analysts as platform scope and demand grow.
• Set clear objectives, conduct regular 1:1s and performance reviews, and provide coaching and career development.
• Foster a culture of customer service, accountability, continuous learning, and disciplined execution.

8. Strategy, Roadmap & Business Partnership

• Maintain a rolling 12-24 month roadmap for the Acumatica platform aligned with business strategy and IT priorities.
• Partner with business leaders to identify, prioritize, and sequence enhancements that deliver measurable value.
• Communicate roadmap status, risks, dependencies, and trade-offs to the CIO/VP of IT and the executive team on a regular cadence.
• Stay current on Acumatica product direction, industry trends, and emerging capabilities relevant to building products and construction.

• Hands-on experience with Acumatica (administration, configuration, and/or implementation). This is a must-have.
• Bachelor's degree in Information Technology, Computer Science, Business, Accounting, or a related field; equivalent professional experience considered.
• Demonstrated experience implementing, supporting, or owning a major ERP platform end-to-end.
• Strong working knowledge of core ERP business processes: financial accounting (GL/AP/AR), order-to-cash, procure-to-pay, and inventory/distribution.
• Experience writing functional specifications, process documentation, training materials, and test plans.
• Familiarity with ERP integration patterns: REST/SOAP APIs, EDI, file-based interfaces, and middleware concepts.
• Demonstrated project and stakeholder management capability across business and technical audiences.
• Excellent written and verbal communication skills, including the ability to lead training sessions and present to executives.
• Strong problem-solving skills; comfortable operating with ambiguity and competing priorities., * Acumatica certifications (e.g., Acumatica Certified Administrator, Application Consultant, or Developer).
• Experience with Acumatica Construction Edition and related construction/building-products business processes.
• Prior experience in the building products, manufacturing, or distribution industries.
• People management experience, including hiring, coaching, and performance management of a small team.
• Experience with reporting and analytics tools commonly paired with Acumatica (e.g., Power BI, Velixo, Acumatica Generic Inquiries and Report Designer).
• Working knowledge of SQL and the Acumatica customization framework (Acumatica Framework / Acuminator), or comparable low-code/extensibility platforms.
• PMP, ITIL Foundation, Scrum, or other relevant certifications., * Business Acumen - understands how Ally Building Solutions makes money and how the ERP/CRM enables it.
• Technical Depth - goes beyond surface-level knowledge of Acumatica configuration, integrations, and data model.
• Customer Service Orientation - treats end users and business partners as valued customers.
• Project & Program Management - plans, sequences, and delivers work predictably.
• Communication & Influence - tailors message to audience; builds alignment without authority.
• Leadership & Team Development - builds capability in self and others.
• Problem Solving - structured, root-cause oriented, biased to action.
• Ownership & Accountability - takes end-to-end responsibility for outcomes, not just activities.
• Adaptability - effective amid changing priorities, vendors, and business conditions.