IT Support Administrator/Service Desk

Join our dynamic IT support team as an IT Support Administrator/Service Desk professional, where your expertise will drive seamless technology experiences across our organization. This role is vital in ensuring that all users receive prompt, efficient assistance with their hardware, software, and network issues. You'll be at the forefront of troubleshooting, maintaining IT infrastructure, and delivering exceptional customer service to empower our teams to perform at their best every day. If you're passionate about technology, thrive in a fast-paced environment, and excel at problem-solving, this opportunity is perfect for you!, * IT Support relating to technical issues involving all business applications and operating systems. (e.g. PCs, laptops, servers, WIN/MacOS, and routing/switching) within negotiated Service Level Agreements (SLAs) or Service Level Objectives (SLOs).

• Respond quickly and effectively to requests received through the ticketing system.
• Log all incidents reported via telephone, email, voice mail, or any other supported process/method.
• Attempts to troubleshoot and resolve all incidents reported to the Service Desk or received via a ticketed request.
• Distributes and dispatches incidents to the appropriate support groups as needed.
• Ensures timely escalation of customer issues by gathering detailed information and assigning an appropriate priority level and resolution target.
• Conducts first-level support using documented procedures and available system tools..
• Provides support for remote users.
• VoIP phone system troubleshooting and support.
• Basic remote access solution implementation and support: VPN, Terminal Services, and RDP.
• Documents processes and procedures as required.
• Ability to work On-call schedule rotation when assigned.

• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
• Ability to communicate and interact with executives with utmost professionalism.
• Ability to seek out opportunities to increase internal client satisfaction and deepen client relationships.
• Ability to provide a high level of support with a customer-first attitude.
• Ability to apply a high sense of urgency to all tasks.
• Ability to provide a high level of problem-solving and technical troubleshooting skills.
• Ability to work independently to meet objectives.
• Ability to communicate technology in business terms with customers at all levels.
• Ability to actively collaborate with vendors and other support teams for problem resolution.
• Ability to analyze information and use logic and process to address work-related issues and problems.
• Ability to provide careful attention to detail.
• Ability to manage multiple initiatives.
• Ability to meet deadlines.
• Ability to multi-task and prioritize workload.
• Ability to perform well in a team environment, with staff at all levels, to achieve business goals.
• Average manual dexterity work in the use of a PC, phone, sorting, filing, and other office machines.
• Maintain and secure sensitive/confidential information.
• Ability to work proficiently with Microsoft Word, PowerPoint, Outlook, and Excel.
• Ability to work weekends and overnight hours as needed.

Pulled from the full job description

• Health insurance
• Employee discount
• Vision insurance
• Dental insurance
• Life insurance, * Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Founded in 1984, Fitness International is one of the fastest growing sports club chains in the U.S, currently operating over 660 locations in 23 states and Canada under the LA Fitness, City Sports Clubs and Club Studio brands. Fitness International's mission is to help as many people as possible achieve the benefits of a healthy lifestyle by creating a nationwide network of sports clubs, offering its members the widest range of amenities and the friendliest service at an affordable price. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected basis or characteristic. The above position description is intended to describe the general content, identify the essential functions of, and requirement for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Any conditional offer of employment is contingent upon review of the applicant's criminal history. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance For Employers, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Any conditional offer of employment is contingent upon review of the applicant's criminal history. Under the California Child Day Care Facilities Act (Health & Safety Code § 1596.70 et seq.), the Company is required to obtain a criminal record clearance before the individual is permitted in the facility. Further, the material job duties in this specific job position entail providing nonmedical care to children as part of the employer-sponsored childcare service, provide services to and interact with minors as young as 14 years of age, have access to and work in locker rooms where minors may be present, and obtain and process sensitive and confidential financial and personal information. Pay: $36.06 per hour