Network Voice Consultant

· Basic understanding of CUCM & Cisco unity connection version 11.x and 12.x.

· Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.

· Good understanding of Unity Connection Voice mail services.

· Good understanding of VoIP, MGCP, H.323 and SIP services.

· The one should understand Avaya Blue CS1K multi group system with Avaya Blue adjacent servers like call pilot, signaling server, SMGR, NRS and Avaya Aura contact center.

· The one should understand PSTN protocols like T1, CCS, CAS, BRI, PRI

· The one should have knowledge of configuration of Nortel/ Avaya IP, digital and Analog phones in PBX, Spectra-link phones.

· The one should have knowledge of jumper cabling, patching and how to move Nortel TN from one port to another.

· Good communication skills.

· Open for 24x7 availability

· Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.

· Expert level experience in handling Cisco IP telephony Network Infrastructure.

· independently resolve tickets within SLA

· Adheres to standard operating procedures / work instructions

· Follow the escalation process

· Follow the shift hand-over process

· Update worklogs