Director, IT Infrastructure & Operations
Role details
Job location
Tech stack
Job description
- Provide leadership in planning and directing multiple departments and managers overseeing different IT functions including IT Project Management, Master Data team, Database Admin team computer operations and production support, systems administration, network operations, PC/desktop support and customer service
- You will manage communications amongst team members, business members and other stakeholders in a clear, concise and consistent manner
- Develop/Refine the team's ways of working processes that can address work planning, resource allocation, prioritization and communications
- Act as front-line contact with others in the organization, ensuring key competencies such as full issue resolution and communications, among other things, are being addressed fully and to completion
- Verify, modify and design architectures of new and existing infrastructures for robustness, cost effective development and business growth
- Implement structured processes, security policies and procedures, hardware and software health monitoring, backup and recovery systems, and ensure full DR within our environment and compliance in our security measures.
- Assist management in the selection, evaluation, negotiation and management of 3rd party services and vendors
Requirements
- Bachelor's Degree in information technology, Computer Science or related field
- Master's degree in technology or business (preferred)
- Minimum 10 years related experience comprised of both management experience and hands-on technical experience in most of the following services and technologies:
- WAN/LAN networks (Cisco)
- Storage/SAN (Pure)
- Remote connectivity (Citrix/Xen)
- Microsoft Technologies (E.g.: AD, Azure, Office 365)
- Data centers (private, cloud and hybrid)
- VOIP/Telephone communications
- Physical and Virtual servers
- Disaster recovery
- Cloud technologies
- Extensive experience leading infrastructure delivery teams inclusive of scope, scheduling, budgeting and project planning
- Experience supporting a global environment in a management role
- Initiative and the ability to work independently
- A visionary, pro-active leadership style with exceptional detail orientation and a drive to exceed expectations
- Excellent problem-solving abilities with a passion for excellence
- Strong customer relationship and customer service skills
- Experience working with third party vendors, negotiating contracts and oversight of vendor resources
- The ability to work effectively under aggressive timelines and high-pressure situations
- Excellent written, verbal, presentation and interpersonal skills
- Significant practical experience managing multiple initiatives simultaneously, utilizing appropriate processes and tools and delivering results
Benefits & conditions
The hiring range for this position in in Itasca is $190,000 - $210,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills and experience, among other factors. An annual incentive may be provided as part of the compensation package, in addition to a full range of medical, financial and/or other benefits, dependent on the level and position offered. An overview of our benefits offering is available here: Fellowes Benefits Overview.
Fellowes Brands - A Family Business Since 1917 For over a century, Fellowes has been committed to positively impacting people through our culture, relationships and solutions. We have evolved toward relevance with each decade and generation, responding to a constantly changing world. Today, we are on an ambitious journey to grow our influence and impact in enhancing and maximizing work experiences worldwide. We are a "Brand on the Move" and remain committed to finding new ways to help people work better and feel better., $190,000.00