Senior Salesforce Consultant

We've been named a global "Leader" by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

You will have to:

· Lead consulting projects focused on enhancing capabilities for clients in the CRM Domain

· Leading the development of digital transformation strategies and concepts.

· Taking responsibility for significant project components and contributing to larger initiatives.

· Advising clients on their digital roadmap and identifying value generation opportunities.

· Acting as a mentor for junior consultants and analysts.

· Developing recognized expertise in multiple relevant technologies or topics.

· Managing business backlog items and driving prioritization through value generation.

· Acting as a subject matter expert in client pitches and business development activities.

· Conducting requirements engineering and creating functional specifications for solutions based on platforms like Adobe, Salesforce, Microsoft Dynamics & Sitecore.

· Documenting and managing functional/non-functional requirements through various techniques.

· Defining and enhancing industry-specific business processes.

· Supporting and consulting customers throughout their digital projects, ensuring the best possible customer experience.

· Building the business bridge between internal stakeholders and client stakeholders.

· Collaborating closely with development, UX/Design, and content teams.

· Preparing and facilitating client workshops for idea creation and requirements engineering.

· Staying updated on digital trends and understanding their impact on clients' businesses.

Skills for the role: CRM Platforms

· Expertise in multiple CRM platforms, with experience in large-scale implementations.

· Leads CRM strategy, digital transformation, and enterprise-wide implementations.

Databases

· Proficiency in database knowledge, primarily for understanding data structures in CRM projects.

Industry Specialization

· Provides cross-industry expertise, with experience in global or highly regulated industries.

CRM Configuration & Optimization

· Configures CRM workflows, automation, and best practice implementations.

Stakeholder Engagement

· Manages C-level stakeholders, aligning CRM initiatives with business growth and digital transformation.

Project & Change Management

· Leads enterprise-wide CRM implementation projects, change management, ensuring stakeholder alignment and adoption.

Data Analytics & Reporting

· Leverages predictive analytics and AI-driven insights for strategic CRM enhancements.

CRM Training & Documentation

· Leads CRM adoption programs, ensuring best practices and user engagement.

Business Process Mapping

· Leads business process re-engineering, aligning CRM with strategic business goals.

CRM Strategy & Roadmap

· Defines long-term CRM roadmaps, transformation strategies, and global implementations., 2 volunteer days for charitable activities Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assistance program to support your well-being 40-hour week & overtime compensation

Flexible working hours model (flextime) State-of-the-art, creative office space with ergonomically equipped workstations Full access to Dentsu Academy, on-site learning sessions, online language courses Referral bonus program ️Workation possibility Team events: company parties, monthly breakfasts, aperos

*At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

Team player with organizational skills and dedicated to transparency.

We Dream. We Do. We Deliver.

Als data-driven Full-Service-Agentur mit Fokus auf Customer Experience Transformation arbeiten wir mit den Top-500-Unternehmen aus der gesamten DACH-Region und Osteuropa zusammen. Unsere Wurzeln liegen in der Schweiz: Merkle DACH ist aus einer Partnerschaft der zwei führenden Digital-Agenturen Namics und Isobar entstanden. Wir sind Teil von Merkle, dem größten Unternehmen des dentsu-Netzwerks und vereinen mehr als 66.000 Digital-Fans in 146 Ländern unter einem Dach – und gemeinsam erwecken wir Marken zum Leben.

Wir sind mehr als 1.200 Digital-Expert*innen mit Know-how in Digital-Strategien, MarTech- Plattformen, Werbemittel, UX, CRM, Daten, Commerce, Mobile, Social Media, Intranet und CMS. Dabei arbeiten wir mit unseren Partnern Adobe, Microsoft, Oracle, Salesforce, Sitecore, SAP u. v. m.