It Change Management Manager

meetings with Digital/Information and wider business stakeholders · Coordinate change schedules and ensure clear, timely stakeholder communications · Run post-implementation reviews, capturing lessons learned and preventing repeat issues · Define, track and report change KPIs (e.g., success rate, failed/emergency changes, change-related incidents) · Drive continuous improvement, optimising change efficiency and reducing service disruption · Partner with service owners, operations teams and external suppliers to align change activity with priorities What you'll bring Essential · Degree-level education (Bachelor's in IT/Computer Science preferred) · 5+ years' experience in IT service delivery and performance management · Strong experience setting and managing SLAs/KPIs · Solid ITIL-based service operations experience · Ability to manage multiple priorities and respond quickly to operational challenges · Strong data/MI capability (data analytics) · Excellent written and verbal communication · High integrity when handling confidential information Desirable · ITSM certification (e.g., ITIL v3/v4) · PMP (or similar) preferred · Knowledge of monitoring tools/technologies · Strong understanding of ITSM platforms (e.g., ServiceNow) · Good grasp of IT architecture fundamentals (servers, networks, key components) · Strong Microsoft Office skills (Excel, PowerPoint, Word) This is a contract position with an immediate start, running through to the end of the year. It is inside of scope & due to the nature of the work, we can only accept candidates who have sole UK nationality & have current SC clearance Apply now to play a pivotal role in protecting service stability while enabling controlled, high-quality change in a growing, mission-led environment. Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website