Technical Support Engineer

In this role, you will be responsible for providing hands-on and online technical support. This is a full-time, office-based position with some travel, including occasional overnight stays, and full training will be provided in both the UK and Italy., * Technical Support and Troubleshooting

• Provide in-person, telephone, and email support for hardware, software, and network connectivity issues.
• Assist customers with setup, configuration, and troubleshooting for both software and hardware installations.
• Diagnose, test, and repair mechanical and electrical issues as needed.
• Facilitate software deployment, updates, and customer training.
• Attend trade shows and industry events to network and promote Avonnex's offerings.

• Technical Expertise
• Proficiency in Microsoft Office and other IT tools.
• Customer-Focused Communication
• A proactive, "Can do" approach
• Excellent customer service skills, with the ability to explain technical concepts to non-technical users.
• Effective verbal and written communication skills for customer interactions and documentation.
• Additional Requirements
• Clean driving license and ability to travel with occasional overnight stays., If you are motivated, technically skilled, and ready to excel in a technical sales and support role, we would love to hear from you. Apply by submitting your resume and cover letter to support@avonnex.com or through LinkedIn, and become part of an exciting, growth-oriented team at Avonnex.

Pulled from the full job description

• Free parking
• Company pension
• Casual dress
• On-site parking, * Competitive salary range: £24,000- £26,000 per year.
• Bonus structure, pension plan, and career progression opportunities.
• Additional Perks
• Free parking and a supportive, collaborative work environment.
• Comprehensive training in the UK and Italy to ensure your success.

Avonnex is a forward-thinking, professional, and innovative company specialising in pharmacy robots and automation. We're looking for a Trainee Technician to join our team and help drive our continued growth. Our ideal candidate is customer-focused, technically proficient, and results-driven. Why Join Avonnex? Our work environment offers: * Modern Office Setting: Enjoy a comfortable and collaborative space to work in. * Growth Opportunities: We support career development with training programs and advancement options.