Software, Data and Change Manager

We're looking for a hands on Software, Data & Change Manager to manage a small, multi-disciplinary team, who make sure we offer customer journeys that support the needs of our customers and provide the data to drive the organisation.

We are a not-for-profit organisation that offers financial products to the most financially excluded communities in the UK. The way our systems and processes work directly impacts whether someone can access our help when they need it. This role is about making sure they can.

We are not looking for a specialist in one area, but someone who has hands on experience of building basic API's, simple coding, requirement writing, quality assurance testing and data and system infrastructure.

This is not a typical tech role!

You won't just manage systems - you will use technology, data and systems thinking:

• Reduce friction in customer journeys
• Improve operational efficiency
• Enable frontline teams to deliver great service
• Produce structured data across all business areas

What you'll do:

• Lead software, data and change as one joined-up function
• Continuously improve end-to-end processes to deliver good customer service
• Remove manual work, duplication and inefficiency
• Liaise with external suppliers and partners to ensure we get the most out of the relationships
• Ensure systems support our customers and people
• Lead and effectively embed change

• Has experience of improving how an organisation operates, not just implemented systems
• Thinks across systems and journeys, not in silos or tools
• Has a good understanding of data structure and working with large, complex data sets
• Is pragmatic, hands-on and focused on what works in reality
• Is used to working on small budgets to create a big difference

Pulled from the full job description

• Sick pay
• Life insurance
• Free parking
• Company pension
• Health & wellbeing programme
• On-site parking