IT First Line Support Engineer

We are looking for a motivated and customer-focused IT First Line Support Engineer to join our growing team based in Solihull. This is an excellent opportunity for an IT professional who enjoys problem-solving, delivering outstanding customer support, and developing their technical skills within a fast-paced environment.

As the first point of contact for IT support requests, you will be responsible for diagnosing and resolving technical issues, providing excellent customer service, and escalating more complex issues where necessary., * Provide first-line technical support to users via phone, email, and ticketing systems.

• Troubleshoot hardware, software, network, and connectivity issues.
• Support Microsoft 365 environments and cloud-based services.
• Manage user accounts, permissions, and access controls.
• Log, prioritise, and resolve support tickets within agreed service levels.
• Assist with onboarding and offboarding processes for employees.
• Support desktop, laptop, printer, and mobile device configurations.
• Escalate complex technical issues to senior engineers when required.
• Maintain accurate documentation and knowledge base articles.
• Support the implementation of IT security policies and best practices.

· Previous experience in a First Line Support, IT Helpdesk, or Service Desk role.

· Strong working knowledge of Microsoft Windows 11 Pro.

· Experience supporting and managing email systems, including Microsoft 365 and Exchange Online.

· Good understanding of cloud-based services and Microsoft 365 environments.

· Strong understanding of firewall principles, network security, and cyber security best practices.

· Experience with User Principal Names (UPN), user account administration, and identity management.

· Experience using device management platforms to deploy, configure, manage, and support desktops, laptops, and mobile devices.

· Knowledge of Microsoft Intune, Endpoint Manager, or similar device management solutions.

· Ability to configure new devices, perform software installations, and maintain device compliance.

· Strong troubleshooting and problem-solving skills across hardware, software, and network-related issues.

· Experience managing user accounts, permissions, and access controls.

· Excellent communication and customer service skills with the ability to explain technical issues to non-technical users.

· Ability to prioritise workload, manage support tickets, and work effectively in a fast-paced environment.

Pulled from the full job description

• Company pension
• On-site parking, This is an excellent opportunity for individuals who enjoy meeting people, helping customers, and building a long-term career within a rapidly growing industry. At Emerald Solar, we invest in our people and provide clear pathways for progression and development.

Pay: £25,000.00-£30,000.00 per year