Network Engineer

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports

Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

The Network Engineer will design, deliver and support secure and reliable network services in line with departmental policy and Home Office strategy. Working as part of a specialist engineering team, you will ensure the network operates effectively and meets organisational needs. You will collaborate with technical architects and external suppliers to implement solutions, maintain service quality and support ongoing improvements across the Home Office estate.

This role offers the opportunity to work on large-scale, high-impact network services that support essential Home Office operations. You will develop your technical expertise, work alongside experienced professionals, and contribute to critical national services, with opportunities to broaden your skills in a complex, fast-paced environment., A Network Engineer is responsible for the design and implementation of networking services according to the departmental policy and Home Office strategy.

You will work in a team of Network Engineers making sure services are delivered and supported as required. You will work with and support third parties to provide network services and with technical architects to translate architectural designs into operations.

The role involves implementing network changes, supporting day-to-day service operations, and ensuring that issues affecting users are resolved promptly and effectively. You will work closely with technical architects to move designs into operational use, and with third-party suppliers to ensure standards, service levels and performance expectations are met.

You will help maintain service continuity by responding to incidents, undertaking fault investigations and advising on preventative measures. Your work will support the wider technology strategy and ensure that services remain aligned with business needs., * Responsible for designing, implementing, administrating and supporting network services

• Resolving network issues impacting Home Office users, ensuring that technical solutions continue to meet business requirements
• Responding to incident reports, ensuring relevant prioritisation and detail to allow for effective investigation
• Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users
• Investigating faults in networks, and advising on the implementation of appropriate solutions and preventative measures
• Contributing to solutions designs, based on your understanding of the networking integrations points in the end-to-end solution, making sure that the recommended solution meets the functional and non-functional requirements, as well as Home Office standards

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis.

Like many organisations we need to maintain our services 24/7, therefore, on occasions there may be a requirement to work out of hours, for which you will be paid an additional allowance., Strategy and architecture

• Advice and guidance
• Specialist advice (TECH) - Level 3
• Strategy and planning
• Testing (TEST) - Level 2

Development and implementation

• Systems development
• Network design (NTDS) - Level 2

Delivery and operation

• Service management
• Incident management (USUP) - Level 2
• Technology management
• Systems installation and removal (HSIN) – Level 2

People and skills

• People management
• Organisational facilitation (OFCL) - Level 3, We'll assess you against these technical skills during the selection process:
• Specialist advice (TECH) - Level 3
• Testing (TEST) - Level 2
• Network design (NTDS) - Level 2
• Incident management (USUP) - Level 2
• Systems installation and removal (HSIN) – Level 2
• Organisational facilitation (OFCL) - Level 3, For guidance on the Technical skills, please refer to theSFIA8 Levels of responsibility — English

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process:

If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

The behaviours, technical skills, have been ranked in order of importance to enable us to differentiate between candidates with tied interview scores.

Candidates judged to be a near miss at interview may be offered a post at the grade below the one advertised without the need to go through a further selection process, providing the role has the same Success Profiles elements and essential skills. There is no guarantee that further such vacancies will arise.

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Additional Security Checks

As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. Further details are included in the Notes to Candidates.

Non-Police Personnel Vetting (NPPV)

You should currently hold, or be willing to obtain, Non-Police Personnel Vetting (NPPV) Level-3 vetting (including financial checks). This is essential for the role. For further information visit About the Police National Vetting Service , Warwickshire Police.

Formal offers of employment will not be made until successful candidates have obtained both NSV clearance and NPPV3 clearance.

Please note that failure to obtain NPPV3 Clearance may trigger a formal review of your National Security Vetting Clearance (NSV). Depending on the nature of the information identified, this could result in your NSV being revoked., If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

You’ll have a demonstrable passion for Network Engineering, with the following skills or some experience in:

• Networking concepts, switching, routing, firewalling and load balancing
• Maintaining focus on the whole life cycle of service delivery; from design, development, and delivery through to operations
• Dissecting a problem into its component parts to identify and diagnose root causes, allowing for problem resolution
• Demonstrating the ability to build effective partnerships with diverse teams across multiple locations and technologies
• Presenting verbal and written information clearly and accurately in language which meets the needs of the user and can adapt to stakeholders' reactions with flexibility.

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework- Use the levels of responsibility to understand what would be expected for each technical skill listed). Please see below for the relevant skills for your role, * Delivering at Pace

• Making Effective Decisions
• Changing and Improving, This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills., If you are successful at sift stage, you will be invited to an interview that will be Behaviours (Delivering at Pace, Making effective decisions Changing and improving) and Technical Skills based questions. All Behaviours listed in the selection process will be scored at the interview, Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

Pulled from the full job description

• Annual leave
• Company pension, £32,110 - £46,000 London pay locations: Croydon, Hendon. £43,500 £46,000

New entrants to the Civil Service will start their role on the salary band minimum £43,500 National Roles. Recruitment and Retention Allowance (RRA): Up to £ 5000 is available for candidates who demonstrate exceptional skills and experience evidenced at interview stage. GBP, In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
• The advertised role is eligible for a Digital Capability Allowance. Successful candidates with exceptional skills and experience may apply for a Recruitment and Retention Allowance.