Database Administrator

As we continue to support the delivery of critical transport and ticketing services, we are seeking a Database Administrator to join our IT Operations team. This role is responsible for the administration, support, maintenance, and continuous improvement of business-critical database platforms and associated systems.

Working closely with application development, infrastructure, security, and operational teams, the Database Administrator will ensure the availability, performance, security, and resilience of production and non-production database environments. The role plays a key part in supporting business continuity, system optimisation, and the reliable delivery of customer-facing services.

Key Duties Include:

• Administer, maintain, and support customer-facing SQL Server environments and associated test and development systems.
• Monitor database performance and implement tuning, optimisation, and automation initiatives to improve system reliability and operational efficiency.
• Support and maintain mission-critical database platforms, ensuring high availability and performance.
• Work closely with application development teams to review database structures, SQL code, stored procedures, and system integrations.
• Design and implement database solutions, including data migration, system configuration, and database enhancements.
• Develop and maintain automated data flows and integrations between business systems.
• Manage database backup, recovery, and disaster recovery processes, ensuring business continuity requirements are met.
• Participate in the planning, testing, and execution of disaster recovery and business continuity exercises.
• Proactively monitor production and test environments, identifying and resolving issues before they impact service delivery.
• Investigate and troubleshoot complex technical incidents, providing subject matter expertise and timely resolution.
• Manage database security, user administration, and access controls in line with company policies and industry best practice.
• Maintain accurate technical documentation, procedures, and operational standards.
• Support audits and work collaboratively with internal and external security and compliance stakeholders.
• Participate in an on-call support rota and provide out-of-hours support during critical incidents when required.
• Ensure compliance with all company policies, procedures, quality standards, and health, safety, security, and environmental requirements.
• Support wider IT and business initiatives and undertake additional duties as reasonably required.

• Degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience.
• Microsoft SQL Server certification (MCTS or equivalent).
• Formal training in Database Administration., * Demonstrable experience supporting business-critical IT systems within a 24/7 operational environment.
• Strong experience administering Microsoft SQL Server environments.
• Experience working with relational database technologies including SQL Server, MySQL, and PostgreSQL.
• Experience developing and supporting Transact-SQL scripts, stored procedures, and database processes.
• Experience implementing backup, recovery, disaster recovery, and business continuity solutions.
• Experience troubleshooting complex technical issues within customer-focused operational environments.
• Working knowledge of capacity planning, performance monitoring, and system optimisation.
• Experience maintaining technical documentation and adhering to operational procedures and standards.

Desirable Requirements

• Experience with cloud-based technologies including Microsoft Azure and Amazon Web Services (AWS).
• ITIL Foundation certification.
• Experience supporting reporting and business intelligence platforms such as IBM Cognos BI.
• Experience providing out-of-hours support within operational support environments.
• Knowledge of transport, ticketing, or other high-availability service environments.

Skills and Personal Attributes

• Strong analytical and problem-solving skills with a structured and methodical approach.
• Excellent technical understanding of relational database technologies and their practical application.
• Strong attention to detail and commitment to quality and accuracy.
• Ability to prioritise and manage multiple activities in a fast-paced operational environment.
• Self-motivated and proactive, with the ability to work independently and take ownership of issues.
• Strong communication and stakeholder engagement skills, with the ability to explain technical concepts to non-technical audiences.
• Collaborative team player who actively shares knowledge and supports continuous improvement.
• Customer-focused with the ability to build strong working relationships and maintain high service standards.
• Enthusiastic about emerging technologies and committed to ongoing professional development.
• Flexible and willing to travel to company and customer sites and participate in on-call support arrangements as required.

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days).
• Pension - 4% employee and 4% employer.
• Private medical insurance (including dental & optical).
• Life assurance.
• Income protection.
• Employee assistance programs.
• Flexible/remote working options.
• Charitable initiatives.
• Social events (formal & informal).
• Learning and development programs.
• Innovative & collaborative work environment.

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 5.5 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries. As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do: Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology. Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.