Level 2/3 Engineer

We are looking for a Level 2/3 Engineer to provide part-time/adhoc IT support for a locally based IT services firm in Albuquerque, New Mexico. The role is primarily remote, while also requiring occasional on-site visits when client needs call for hands-on technical support. Flexible scheduling is available, though periodic coordination during standard business hours will be expected.

Initial IT support request is troubleshooting Network/WIFI issues for a local Non-profit.

Responsibilities:

• Diagnose and resolve network and Wi-Fi connectivity problems for client environments, including urgent service requests as they arise.

• Deliver Level 2 and Level 3 technical support across Windows server infrastructure, networking components, and related systems.

• Administer Active Directory tasks such as account and profile setup, directory maintenance, and issue remediation.

• Investigate server performance and configuration concerns to restore stability and maintain reliable operations.

• Configure and support firewall and network settings to help ensure secure and consistent connectivity.

• Provide remote troubleshooting for most requests while traveling on-site to client locations when direct intervention is necessary.

• Communicate clearly with client stakeholders, provide thorough service updates, and help set expectations around issue resolution.

• Coordinate availability for ad hoc support needs and participate in occasional business-hours check-ins to review active work.

• Document findings, actions taken, and recommendations to support ongoing service continuity for client accounts.

Other duties as needed

The successful Level 2 /3 Engineer will have:

• At least 3 years of hands-on experience in infrastructure support or a similar IT role.

• Practical expertise with Active Directory administration, including user profiles, troubleshooting, and ongoing management.

• Experience supporting Microsoft Windows Server environments.

• Demonstrated ability to troubleshoot networking issues, including wireless connectivity and general infrastructure faults.

• Experience with firewall and server configuration in business or client-facing environments.

• Comfortable working independently in a primarily remote Contract role with occasional on-site responsibilities.

• Effective customer service and communication skills, with the ability to interact professionally with clients.

• Ability to manage flexible, part-time, and ad hoc support requests based on business needs and availability.

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