REMOTE Senior ServiceNow Developer

Insight Global
Birmingham, United States of America
8 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Birmingham, United States of America

Tech stack

JavaScript
Artificial Intelligence
Simple Object Access Protocol (SOAP)
Systems Integration
Scripting (Bash/Python/Go/Ruby)
Client Side Scripting
ServiceNow

Job description

We are seeking a ServiceNow Developer with advanced knowledge of the ServiceNow platform, AI capabilities and scoped applications. The ideal candidate will have a strong understanding of ServiceNow's out-of-the-box (OOB) capabilities, with a disciplined approach of customizing only when pre-approved and justified.

This role will be responsible for designing, configuring, and maintaining various applications, ensuring alignment with platform governance, best practices, and business objectives.

Key Responsibilities

  • Partner with business and technical stakeholders to translate requirements into scalable ServiceNow solutions.

  • Perform fit-gap analysis to determine configuration vs. customization needs, ensuring all customizations are formally approved.

  • Develop, configure, and maintain ServiceNow components such as Flows, UI Policies, Business Rules, Client Scripts, and Integrations.

  • Work with ServiceNow Architects and the Platform Owner to enforce development standards, governance, and reusability.

  • Create and maintain technical documentation, including design specifications, test plans, and deployment instructions.

Requirements

  • 5+ years of ServiceNow development experience

  • Proven record of delivering OOB-first ServiceNow implementations.

  • Strong understanding of ServiceNow architecture, scripting (JavaScript/Glide), and integration approaches (REST/SOAP, MID Server).

  • Experience with Flow Designer, Integration Hub, and Scoped Applications.

  • Knowledge of ServiceNow security, ACLs, and roles.

  • Excellent problem-solving, analytical, and stakeholder engagement skills.

  • Experience with ServiceNow Now Assist capabilities

  • Experience in consulting or client-facing roles.

ServiceNow Certified System Administrator (CSA) Desired Certifications

  • ServiceNow Certified Technical Architect (CTA) - highly desirable

ServiceNow Certified Implementation Specialist (CSM or other modules)

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