IT Operations Analyst III Technology Adoption Analyst (US)

This role supports the delivery of technology training and adoption activities for enterprise platforms, helping ensure colleagues can effectively use new tools and capabilities. The position focuses on executing assigned training tasks, assisting with adoption initiatives, and providing day-to-day support to ensure consistent and high-quality rollout of technology solutions.

Working under direction from senior team members, this role contributes to adoption success by supporting training logistics, reinforcing user readiness, and ensuring materials and activities are delivered accurately and on time., * Support the delivery of training sessions, including coordinating logistics, preparing materials, and assisting facilitators.

• Deliver basic training content and provide guidance to end users on standard features and capabilities of enterprise platforms.
• Assist with execution of adoption activities such as communications, training campaigns, and user engagement efforts.
• Respond to routine user questions related to training materials and technology usage, escalating more complex issues as needed.
• Maintain and update training materials, job aids, and documentation to ensure accuracy and consistency.
• Track participation in training sessions and assist with maintaining attendance and completion records.
• Support onboarding of users to new tools by guiding them through standard processes and resources., * Follow established procedures and guidelines for training delivery and adoption activities.
• Assist in collecting and recording adoption metrics such as training attendance and user engagement.
• Ensure activities are completed in alignment with risk, compliance, and operational requirements.
• Identify and flag issues impacting training delivery or adoption execution to senior team members.

EMPLOYEE / TEAM:

• Work collaboratively with team members to execute assigned tasks and support adoption initiatives.
• Participate in team knowledge-sharing sessions and build familiarity with supported technologies.
• Contribute to maintaining organized and accessible training resources and documentation.

BREADTH & DEPTH:

• Performs structured tasks within clearly defined processes and guidelines.
• Develops foundational knowledge of enterprise platforms and training practices.
• Supports multiple initiatives with a focus on accuracy, consistency, and timely execution., Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
• Domestic Travel - Occasional
• International Travel - Never
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

• Undergraduate degree or relevant technical certification preferred
• 2-4 years relevant experience in training support, operations, or technology ennoblement
• Experience with enterprise or productivity tools preferred

Depth & Scope:

• Provides day-to-day application/system support
• Applications/systems and tasks are low to moderately complex and performed under management guidance and supervision
• Participates in resolving client applications/system issues
• May support the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders
• Participates and contributes to change control, capacity planning and security
• Performs basic problem determination

Education & Experience:

• Undergraduate degree or Technical Certificate
• 2-3 years relevant experience

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards), We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.