Service Desk Technician

A Statement of Qualifications (SOQ) is required for this position. Applications received without the SOQ will not be considered. Please scroll down to required application documents to see details. Link to ITA Exam:

https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1749 Under the general supervision of the Client IT Support Services (CISS) Information Technology (IT) Supervisor II, the Information Technology Associate (ITA) maintains, installs, and supports and resolves problems for the Board of Vocational Nursing and Psychiatric Technicians' (BVNPT) automated software programs, information technology systems, hardware, and telecommunications systems. The ITA is responsible for end-user support and office automation tasks throughout BVNPT. The ITA offers solutions-based responses to inquiries, requests or directives, and is customer service focused.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

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CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job., The incumbent works 40 hours per week in an office setting, with artificial light and temperature control. Daily access to and use of a personal computer and telephone is essential. Sitting and standing requirements are consistent with office work. The incumbent must occasionally move about inside the office to access office machinery. The incumbent must constantly operate a computer and other office productivity machinery, such as a copy machine. The incumbent must be able to remain in a stationary position 50% of the time., The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted with your application to be considered for this position. A resume does not take the place of the SOQ. Applications without an SOQ will not be considered. Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically. Where assistive tools may be used, responses within the SOQ should be your own original work. Applicants must write in their own words and avoid plagiarism. Failure to comply may be cause for disqualification. Create a document no more than two pages, using Arial 12-point font, and margins on the top, bottom and sides of the pages need to be one inch. Each page needs to include your name with "Statement of Qualifications" appearing below your name: Prompt: Describe your customer service philosophy and include detailed examples of how you have applied your customer service philosophy in previous positions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting., Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information. Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678). https://jobs.ca.gov/pdf/std678.pdf Applicants who fail to submit the most current version of the STD. 678 may be disqualified. Multiple positions may become available. Electronic Submission: Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement. U.S Postal Service Mail: Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement. Hand Delivery: Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays. Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact JobPostings@dca.ca.gov. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Experience and knowledge working in a call center in support of client information technology hardware and software, Microsoft Operating Systems, Office 365, macOS, etc.

• Excellent written and verbal skills.
• Excellent customer service skills.
• Excellent time management skills.
• Team-centric work ethic.
• Reliable and Dependable.

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working., Benefit information can be found on the CalHR website and the CalPERS website. The Department of Consumer Affairs, Office of Information Services is located in the Natomas area, offers FREE PARKING, an in-house café, vending machines, and offers many nearby restaurants and retail stores, including https://natomasmarketplace.com and http://www.sacramentogateway.com. Just a short distance from I-80 and I-5, with a bus stop directly in front of the building.

The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners. DCA is a unique and dynamic department consisting of 36 different boards, bureaus, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees. Find your way at DCA - https://www.dca.ca.gov/about_us/jobs/careers.shtml Are you a highly motivated employee who enjoys providing excellent customer service and is seeking a supportive team environment? Then the Department of Consumer Affairs (DCA) is the place you are searching for. The mission of the DCA is to promote and protect the interests of California consumers. The DCA's Office of Information Services (OIS) supports 39 clients who license and regulate various industries within the state of California. The OIS performs the work to configure, test, and implement the enterprise-wide online licensing and enforcement system. The OIS is recruiting for a highly motivated and enthusiastic employee with analytical and technical skills and a commitment to continuous improvement to meet the business needs of the Department clients and enhance the protection provided to California's consumer public. A supportive team environment will welcome you.