Phoenix, AZ - IT - Service Now Technology Lead

Expert Technology Services
Phoenix, United States of America
8 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 167K

Job location

Remote
Phoenix, United States of America

Tech stack

API
Agile Methodologies
JIRA
System Configuration
Iterative and Incremental Development
JSON
OpenID
Scrum
Release Management
Security Assertion Markup Language (SAML)
Single Sign-On
Systems Integration
Scripting (Bash/Python/Go/Ruby)
ServiceNow

Job description

Serve as primary technical owner for the AtoZ ServiceNow implementation, ensuring platform quality, performance, and scalability.

  • Oversee and manage technical backlog in Jira, including enhancements, bugs, maintenance, and modernization tasks.
  • Review and validate solution architecture, workflows, and technical decisions from vendor development teams.
  • Provide hands-on configuration/development support for troubleshooting and validating platform behavior.
  • Act as main technical point of contact between AtoZ, maintenance, and vendor development teams.
  • Review vendor designs, technical documentation, and solutions to ensure alignment with best practices and program goals.
  • Participate in procurement cycles by evaluating vendor SOW responses and technical proposals.
  • Support agency onboarding with technical expertise on ServiceNow features (notifications, workflows, catalog use, routing).
  • Collaborate with Identity Platform and agency tech teams to ensure successful authentication, attribute flow, and notifications.
  • Translate business priorities into technical execution plans in partnership with the Program Manager.
  • Lead planning for platform upgrades, modernization, and release cycles.
  • Ensure compliance with accessibility, security, and state technology policies and standards.
  • Actively participate in agile ceremonies such as Sprint Planning, Backlog Refinement, Standups, Reviews, and Retrospectives.
  • Prepare technical stories, acceptance criteria, and testing requirements.
  • Maintain technical documentation including diagrams, workflow maps, and configuration details.
  • Recommend and implement improvements for platform stability, performance, and scalability.
  • Stay updated on ServiceNow roadmap and new platform capabilities.

Requirements

5+ years ServiceNow experience (developer, architect, or technical lead).

  • Experience with ServiceNow Public Sector Digital Services (PSDS) modules.

  • Strong knowledge of ServiceNow architecture, configuration, scripting, and best practices.

  • Experience overseeing vendor/external technical teams.

  • Ability to translate business requirements into technical execution.

  • Strong communication skills for both technical and non-technical audiences. Preferred Qualifications:

  • Experience with ServiceNow Notifications, Catalog Items, Flow Designer, Integration Hub.

  • Agile/iterative development experience.

  • Understanding of integrations, identity (SSO, OIDC, SAML), APIs (JSON, REST).

  • Experience in government/public sector environments.

  • Involvement in technical evaluations during procurement.

  • Knowledge of platform upgrade/release management.

  • Experience with cross-system integrations and technical documentation. Location & Work Details:

  • 100% remote, but must be local to Phoenix, AZ and available for in-person interviews.

  • Must be eligible to convert to a full-time employee; no visa sponsorship.

  • Must pass background and drug screening.

About the company

Leidos + Phoenix, AZ + $92,300-166,850 per year Description About Leidos Leidos is a Fortune 500 company aimed at embracing and solving some of the world's most pressing challenges. Through science and technology, Get fam…

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