Aftermarket Service Transformation Domain Consultant

Tata Consultancy Services Limited
Detroit, United States of America
15 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 140K

Job location

Detroit, United States of America

Tech stack

Artificial Intelligence
Data analysis
Augmented Reality
Big Data
Cloud Computing
Oracle Applications
SAP Applications
Product Software Implementation Methods
Systems Integration
Chatbots
ServiceNow

Job description

  • Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle, Stibo, Informatica, Riversand etc.) by giving the domain inputs to IT teams.

  • Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities.

Roles & Responsibilities

  • Lead teams in consulting and implementation projects

  • Identify opportunities through business connects with clients and relationships in TCS ecosystem

  • Lead RFP responses and contribute

  • Track emerging business models and trends for its applicability in manufacturing.

  • Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

Requirements

  • Graduate/Post Graduate in Engineering or Sciences with specialization in Service Planning, Scheduling, field service, product as a service, Statistics, BOM, Catalog building, analytics and automation, Pricing .

  • Experience in implementation of PTC SLM Modules, Service Max, IFS, ServiceNow or any SLM packages.

  • Digital Enablement of Service Transformation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots etc.

  • Experience in outcome centric models preferred

  • Strong, 10+ years' experience and expertise in Service-Centric function, preferably in automotive, heavy equipment, aerospace, industrial manufacturing and energy, resources.

  • Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs, Contracts, Service BOM, MRO, Service Analytics, Depot Repair, Warranty, Service / Aftermarket Parts, AR/VR, IOT and Service System Integration.

  • Supporting and deployment of service / aftermarket management solutions.

  • Strong communications and presentation skills are required. Role will be responsible for communicating with internal and customer teams. Must display ability to extract and define business requirements. A strong understanding of Business Process Modeling is required., Qualifications : BACHELOR OF COMPUTER SCIENCE

Benefits & conditions

Pulled from the full job description

  • Pet insurance
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Commuter assistance, Salary Range: $120,000-$140,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays.

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