Desktop Support Engineer L2

Infrastructure Deployment & Support

· Supports, owns, and addresses day to day IT requests and incidents for users in Geneva main office and other EMEA remote sites.

· Coordinates the setup and deployment of network kits, desktop systems, and AV solutions (As per SOP shared) across EMEA offices

· Works closely with Christie's management to provide technical specifications and procurement recommendations for hardware upgrades.

· Supports Network setup, AV, sale setup & streaming infrastructure for offsite sales, with help and assistance from other onsite and offshore teams.

· Supports potential other future offsite sales in EMEA.

· Brightsign Boxes (SOP Based support only. Basic H&F)

· White Glove Support

· Update and maintain asset database for all supported sites

Server & Network Management (Hands and Eyes Support) under guidance of Wipro L2/L3 team

· Supports server migration/transition projects across EMEA location, ensuring minimal downtime and user disruption.

· Participates in Network projects such as Network kit commissioning/decommissioning efforts with support from other relevant teams.

· Conducts link redundancy tests to validate failover mechanisms and ensure uninterrupted connectivity for Geneva office.

Security & Compliance under guidance of Wipro L2/L3 team

· Collaborates with the security team to ensure desktops connected to Christie's network meet compliance standards for monitoring systems.

· Responds to security alerts and conducts virus scans upon request, demonstrating proactive risk mitigation.

Optimization

· Highlights any optimization opportunities to Christie's IT management and take action as per agreement from Christie's IT management.

· Engages in mobile platform optimization efforts, reviewing and approving cost-saving recommendations for Swisscom services.

Collaboration & Communication under guidance of Wipro L2/L3 team

· Acts as a key stakeholder in cross-functional projects, liaising with infrastructure managers, data centre teams, Network, infosec, and other Infrastructure towers.

· Provides timely updates and feedback to Christie's IT leadership and project teams, ensuring transparency and alignment on IT initiatives.

Vendor Management

· Management of Local Network Providers including but not limited to Swisscom, Canon.

· Strong technical acumen in desktop deployment.

· Proficient in project coordination across geographically dispersed teams.

· Adept at troubleshooting, risk assessment, and compliance enforcement.

· Effective communicator with a collaborative mindset and attention to operational detail.

· thorough document development and management, * Desktop support: 3 years (Required)

$27 - $30 an hour - Full-time, Contract