L2 Support Engineer

Insight Global is looking for an Level 2 Support Engineer to work onsite at one of their premier clients in Fort Collins, CO. This person will be the liaison between the business (R&D & customer support) and the external customers to troubleshoot and diagnose software and hardware issues involving their PC devices (specifically HP desktops and HP workstation PCs) and peripherals, while providing excellent customer service. This includes identifying corrective solutions, either independently or with assistance from other technical team, and providing those solutions to enterprise customers.

3+ years of experience working in technical support role (ex. Service Desk, Desktop Support, or Level 2 Help Desk)

Experience working with customers to troubleshoot technical issues and resolve issues efficiently and efficiently.

Experience working across multiple PC platforms: notebooks, desktops, workstations, as well as associated hardware (monitors, docking stations, printers)

Experience providing technical support for both hardware and software systems.

Experience troubleshooting BIOS and Windows OS related issues

Strong customer service skills

Strong communication; written and verbal, as well as follow up skills

Nice to Have Skills & Experience

Python or C++ scripting experience

Experience supporting HP branded devices (HP Zbook workstations or HP Desktops)

This is an onsite role, split between a lab and desk environment, with a typical work schedule of Monday-Friday (excludes major holidays) and 8am-5pm MST (1 hour lunch).

Compensation Range: $24.00-$27.00/hr

Exact compensation may vary depending on experience, skills and overall job fit.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location., Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.