Systems Support Spec I

This role involves providing technical support to a specific department's faculty and staff, which includes installing, troubleshooting, and maintaining hardware, software, and audiovisual equipment. Job Duties

• Install, maintain, and troubleshoot computer hardware, peripherals, and software.
• Diagnose, analyze, and resolve computer and media equipment issues.
• Manage and maintain classroom technologies databases.
• Coordinate and supervise installation, testing, and monitoring of instructional equipment and software.
• Create and update procedural documentation.
• Assign and supervise tasks to student workers.
• Contribute to network design to prevent intrusion, infection, or inappropriate use. Facilitate best practices for efficient utilization of servers, workstations, and software.
• Management of Departmental Websites Management of Departmental Share Dives, Teams Sites, and other Cloud Services Perform preventative maintenance against computer viruses.
• Maintain inventory of hardware, software, and licensing information.
• Train users on equipment and software usage.
• Coordinate services and resources to best support faculty/client needs.
• Prepare reports and training materials as required.
• Technological support for department and public programming
• Maintain accurate records. Perform other duties as assigned.

• Familiarity with standard security procedures for computers, systems, and protected data
• Experience with Macintosh, iOS, and Windows operating systems
• Experience with web design
• Ability to perform intermediate math computations
• Experience with complex technical manuals
• Ability to communicate with a variety of people, including communicating technical concepts effectively
• Associate degree with some additional continuing education

Preferred Qualifications

• Familiarity with the university's technical resources and methods for requesting technical support.
• Experience managing inventory
• Experience in providing technical training on computer hardware and software
• Familiarity with the hardware and software used by the department
• Familiarity with the university's hardware and software ordering process and purchasing procedures
• Experience supporting technical needs of public programs

Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions. Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications. In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications. Why Choose Texas State University? Join the Texas State Bobcat team and experience a career that offers more than just a job-it's a path to a brighter future. As a Texas State employee, you'll enjoy: Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day. Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance. Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being. Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs. Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks. Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family. Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions. At Texas State University, you're not just an employee-you're a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html Quick Link https://jobs.hr.txstate.edu/postings/57525