Technical Help Desk I (US)

Respond to customer inquiries involving equipment parts, warranty matters, and pricing details while providing accurate and timely information.

Offer technical support to internal stakeholders, including product marketing, research and development, and commercialization teams within assigned areas of technology.

Partner with higher-tier support staff to investigate and resolve more complex issues that require escalation.

Contribute to team performance objectives by tracking results, supporting service metrics, and helping maintain consistent support quality.

Review technical information, product specifications, and related documentation to assist with troubleshooting and issue resolution.

Use business systems and spreadsheets to document cases, organize information, and monitor support activity effectively.

Manage incoming support needs across multiple requests while maintaining attention to detail and meeting expected deadlines. Requirements * High school diploma or equivalent required.

1-2 years of technical support or related experience.

Foundational knowledge of PLCs, electrical components, and industrial mechanical systems.

Strong verbal and written communication skills with the ability to guide conversations clearly and professionally.

Solid organizational skills with careful attention to detail and the ability to handle multiple priorities.

Experience using Microsoft Office applications and working with spreadsheets to analyze information logically.

Ability to perform effectively in high-pressure situations and maintain a solution-oriented approach.

Bachelor's degree or comparable technical experience preferred. TalentMatch®