IT Support

A growing healthcare technology organization is seeking two Help Desk Support professionals to assist with a large-scale employee onboarding and systems integration initiative. These roles will provide hands-on technical support for new users, ensuring a smooth transition into company applications, devices, and access management platforms during a high-volume onboarding project., * Provide day-one technical support for newly onboarded employees, including account access, email setup, and application configuration.

• Create, modify, and troubleshoot user accounts within Active Directory, Azure AD, Microsoft 365, and identity management platforms.
• Assist employees with password resets, account lockouts, multi-factor authentication enrollment, and single sign-on setup.
• Support Windows and Mac devices, including workstation deployments, software installations, VPN connectivity, Wi-Fi access, and printer troubleshooting.
• Monitor and update help desk tickets, document resolutions, and escalate complex incidents to higher-level support teams when necessary.

• 1-3 years of Help Desk, Desktop Support, or IT Support experience.
• Hands-on experience supporting Microsoft 365, Active Directory, Azure AD, and user account administration.
• Experience working with identity and access management platforms such as Okta and MFA solutions.
• Knowledge of VPN clients, remote access tools, and common end-user connectivity troubleshooting.
• Experience onboarding large groups of users and supporting high-volume ticket environments.
• Familiarity with ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
• Experience supporting mergers, acquisitions, or large-scale employee transitions is preferred.

Schedule: Start time between 7:30 AM and 9:00 AM, with a required start no later than 9:00 AM.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.