Help Desk Analyst

We are looking for a Help Desk Analyst to join a customer-focused support team in Holland, Ohio. This long-term contract position is fully onsite and supports a 24/7 operation, with multiple shifts available for professionals who can deliver dependable first-level assistance. The ideal candidate is comfortable handling inbound calls, documenting issues accurately, and responding calmly and efficiently in a fast-moving environment., * Respond to incoming support calls with professionalism and a strong service mindset while addressing Tier 1 customer needs.

• Review reported issues, assess equipment or system concerns, and identify the appropriate next steps in a timely manner.

• Monitor service tickets, maintain accurate case records, and document troubleshooting activity and customer interactions in detail.

• Escalate incidents to the proper internal teams when resolution requires additional expertise or immediate attention.

• Follow established support procedures to determine when outreach, troubleshooting, or escalation is required.

• Verify that configurations and implemented solutions are functioning correctly before closing or advancing a case.

• Provide overnight ticket monitoring and ensure urgent issues are handled according to defined service protocols.

• Support additional operational tasks as needed to help maintain consistent service coverage and quality.

Requirements * High school diploma or equivalent required.

• Prior experience in customer service, call center support, or entry-level technical support is preferred.

• Working knowledge of Microsoft Office and familiarity with Windows-based environments, including Windows 10.

• Ability to perform basic troubleshooting and manage service desk tickets with strong attention to detail.

• Strong verbal communication skills and courteous phone etiquette when assisting customers.

• Ability to stay composed in high-pressure situations and make sound decisions with limited supervision.

• Organized work style with the ability to multitask effectively in a fast-paced support setting.

• Familiarity with Active Directory and general technical support practices is a plus. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.