INFORMATION TECHNOLOGY SPECIALIST II

Under the general direction of the Information Technology Manager I, the Information Technology Specialist II serving as a system engineer, information security engineer (for the server environment), business technology manager, client services provider, and information technology project manager for the California Highway Patrol's (CHP) enterprise data centers (on premise and in the Cloud), which includes physical and virtual servers (VMware and HyperV), storage area networks, fabric switches, and enterprise backup systems in Microsoft and Linux environments. Technical expert responsible for the design, administration, and advanced support of CHP's system monitoring environment and ensures system availability through proactive performance analysis, real time monitoring, and automated alerting.

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

• Possession of Minimum Qualifications will be verified before appointment. To satisfy the minimum qualification requirement with education, you must include your unofficial transcript(s)/diploma for initial review. Original diplomas or official, sealed transcripts will be required before the start date. Applicants with foreign transcript(s)/degree(s) must provide a third-party transcript/degree credential evaluation that indicates the number of units to which the foreign coursework is equivalent.

The Statement of Qualifications (SOQ) serves as documentation of each applicant's ability to present information clearly and concisely in writing. Each question must be numbered and addressed in the same order as the questions below. The SOQ must be typed, no more than two pages in length, and 12-point Arial font.

1. Describe your experience designing, implementing, and maintaining a real time monitoring and alerting strategy for a large Microsoft server environment using tools such as Microsoft SCOM. Include how you have configured and deployed monitoring for servers, agents, management packs, and gateway servers; how you monitor key metrics (e.g., CPU, memory, disk I/O, network, uptime/downtime, service health); how you have designed dashboards, alerts, and notifications; how you perform root cause analysis; and how you document monitoring processes for consistency, scalability, redundancy, and performance optimization.
2. Explain a complex problem you have diagnosed in a Microsoft Windows Server environment (physical or virtual) involving performance, security, or availability. Describe how you collected data (e.g., PerMon, Event Viewer, Resource Monitor, SCOM alerts, Azure Monitor, logs); how you applied Active Directory, GPO, cluster, or virtualization knowledge (HyperV/VMware); how you evaluated VM performance, migrations, vMotion, firmware/driver issues, or hardware diagnostics (CPU, RAM, RAID, storage latency); and the steps you took to resolve the issue and communicate findings to stakeholders.
3. Describe how you have designed and implemented a secure, scalable, and highly available server infrastructure for mission critical systems, including Windows Server clusters (HyperV, storage, SAN), backup/restore processes, patch management (WSUS/SCCM), AD intergration, GPO structure, security controls, compliance, automation, life cycle management, and resiliency strategies. Include how you validate designs, perform hardware/software assessments, ensure redundancy, plan migrations, resolve performance issues, and collaborate with cross functional teams to continuously improve operational readiness and system performance., Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Strong, well-developed verbal and written communication skills; good organization and prioritization skills; and strong analytical and problem solving skills. Must be dependable, accurate, detail oriented, team oriented, and able to provide outstanding customer service.

Monday through Friday, 0800-1700 hours on-site; some after hours as required; some travel as required., Newer gated campus located close to Downtown Sacramento; offers free parking, electric vehicle charging stations, gym, an ATM, on-site Bistro, and is close to a light rail station. Close to bike/walking paths along the American River.