Field Engineer (Telecoms & IT)

Field Engineering & On-Site Deployments

• Install, configure, and maintain advanced hosted telephony, networking, and integrated IT infrastructure.
• Install and commission routers, switches, firewalls, and wireless access points (WAPs).
• Mount infrastructure hardware, including data cabinets, access points, security cameras, and network devices.
• Complete physical structured data cabling installations, trunking, routing, testing, and fault-finding using hand and power tools safely.
• Perform equipment replacements, system upgrades, and preventative maintenance.
• Complete accurate site documentation, technical sign-off paperwork, and installation records.

Remote Technical Support

• Provide high-quality remote technical support to the Service Desk when not actively deployed on customer sites.
• Investigate and resolve incoming support tickets across networking, telecoms, and IT services.
• Diagnose and troubleshoot broadband, hosted voice, SIP, and core connectivity issues.
• Escalate complex faults appropriately while maintaining clear ownership of customer communication.

Customer Service & Representation

• Act as a professional ambassador for the business while representing on customer sites.
• Translate complex technical issues into clear, understandable language for non-technical clients.
• Build strong, trusted customer relationships through exceptional service and clear communication.
• Ensure all physical work areas are left clean, safe, and tidy following completion.

If you are a hands-on Telecoms engineer who thrives on variety, loves solving technical puzzles on-site, and wants to step away from repetitive bench-work, this is the role you've been looking for. Perfect Path Recruitment is representing a fast-growing industry leader in innovative communication and CX platforms as they expand their UK footprint. Supported by a Manchester hub, this position is built for a motivated Field Engineer who wants full ownership of diverse deployments across telecoms, networking, and IT infrastructure.

Instead of being chained to a desk or restricted to just one type of technology, you will be the face of the business across the UK. You will gain massive exposure to everything from core network hardware routing to cutting-edge hosted voice and CX rollouts. If you want a role where no two days are the same, where your practical engineering skills are valued, and where you have a direct path to expand your technical certifications, this opportunity delivers exactly that., * Proven experience installing, configuring, and supporting physical network infrastructure.

• Strong fundamental understanding of TCP/IP networking principles (Routers, Switches, Firewalls, Wireless networks).
• Practical experience with structured data cabling, routing, and confident use of hand/power tools.
• Sharp technical fault-finding and logical problem-solving skills.
• Excellent customer-facing skills with a proactive, reliable approach to independent workload management.
• A valid, Full UK Driving Licence.

Desirable Experience & Certifications

• Experience with hosted VoIP platforms (e.g., 3CX) or advanced CX/communication software.
• Experience installing CCTV, IP cameras, or access control systems.
• Knowledge of Microsoft 365 and core Windows environments.
• Hands-on fiber and copper cabling experience.
• Active networking certifications (e.g., CompTIA Network+, Cisco CCNA, Ubiquiti, MikroTik).

• Travel Requirements: Full UK Driving Licence required; willingness to travel nationwide with occasional overnight stays as projects dictate., * Competitive Salary: £29,000 - £35,000 depending on experience.
• Performance-related bonus scheme.
• Company laptop and specialized tools/tech setup.
• Ongoing technical training, vendor certifications, and professional development.
• Broad exposure across an expansive range of networking, telecoms, and IT technologies.
• Clear career progression within a rapidly growing technology business.
• A supportive, highly collaborative team environment.