IT Desktop Support Engineer

• Deliver first-line technical support via help desk platforms such as ServiceNow and Jira, addressing user queries efficiently and professionally.
• Troubleshoot and resolve issues related to desktop hardware, including PCs, laptops, printers, and peripherals.
• Support and maintain Windows (including Windows Server), macOS, and Linux operating systems across organisational devices.
• Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates.
• Configure and support network components such as LAN, VPNs, DNS, TCP/IP protocols, firewalls, and switches to ensure secure connectivity.
• Assist with software troubleshooting for applications including Microsoft Office suite and specialised organisational tools.
• Monitor system performance, perform routine maintenance tasks, and implement updates or patches as required.
• Collaborate with the IT team to improve existing infrastructure, document procedures, and contribute to ongoing projects.
• Maintain security standards by managing firewalls, VPN access, and other protective measures in line with organisational policies.

• Proven experience in desktop support or IT support roles with a strong understanding of computer hardware and operating systems (Windows, macOS, Linux).
• Knowledge of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols.
• Familiarity with enterprise management tools including SCCM, BMC Remedy, ServiceNow, Jira, and Active Directory.
• Experience supporting Microsoft Windows Server environments alongside client OS platforms.
• Strong troubleshooting skills related to software issues within Microsoft Office applications and other enterprise software.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Ability to work independently or as part of a team in a fast-paced environment while prioritising tasks effectively.
• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCITP), or similar are desirable but not essential.

This position is ideal for motivated individuals seeking to expand their expertise in IT support within a professional setting that values continuous learning and development., * IT Desktop Support : 5 years (required)